Manager, Renewals

🕒 4 days ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $116.5k - $196.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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GitLab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

💰 Secondary Market on 2020-11

Consulting • Marketing • Artificial Intelligence

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

📋 Description

• Manage the day-to-day work of a team of individual-contributor Renewals Managers/Associates • Implement functional renewals plans and strategy into tactical processes for a book of business • Maintain accurate renewals performance visibility in the CRM/renewals system for forecasting and reporting • Deliver precise forecasting for the renewal segment, including churn and growth projections • Partner with Sales, Customer Success, and Finance on renewals and expansion opportunities • Resolve moderately complex renewal and team problems according to GitLab processes and policies • Coach business acumen, including pricing, contract terms, whitespace, and expansion motions • Make routine operational decisions and escalate blocked or higher-risk issues • Guide prioritization and protect revenue and retention • Maintain team alignment with Division and Company-wide priorities • Set goals and performance expectations, drive accountability, monitor progress, and cascade information • Remove blockers and streamline renewals workflows • Identify talent gaps and provide candid, real-time feedback and coaching • Address engagement and retention needs and foster open feedback • Advise direct reports on career growth and task-level skills • Coach behaviors aligned with GitLab's Operating Principles and high-performance culture • Model and coach remote working best practices

🎯 Requirements

• Prior experience as a renewals, customer success, or sales professional, with exposure to renewal motions • Experience managing or mentoring early-career to mid-level individual contributors, or clear readiness to step into first-line people management • Strong understanding of GitLab's or a comparable SaaS company's renewals processes, pricing, and contract fundamentals • Ability to translate functional plans and strategy into clear, tactical day-to-day team processes • Sound judgment on routine operational decisions, with the discipline to escalate cleanly when issues exceed the team's scope • Strong prioritization skills • Demonstrated people-leadership instincts: goal-setting, accountability, feedback, coaching, and fostering trust and engagement • Alignment with GitLab's Values and Operating Principles • Excellent written, verbal, and remote presentation communication skills • Comfort operating in a fully remote, asynchronous work environment • Ability to travel for trainings, team offsites, customer meetings, and similar events

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental leave • Home office support • Incentive pay targeted at up to 100% of offered base salary for sales roles