Senior Renewal Operations Manager

🕒 July 23

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $104.8k - $176.4k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 33%

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📋 Description

• Own and continuously improve the end-to-end renewal operating model, from renewal identification and assignment through risk management, quoting, close, and post-renewal data hygiene. • Develop and improve operating cadences for the renewal business, focusing on efficiency and process improvement. • Define, maintain, and evolve retention reporting, including gross and net retention, churn and downgrade analysis, and their drivers. • Partner with Revenue Technology, Revenue Analytics, Finance, and other stakeholders to improve Salesforce and systems and data flows supporting CRM, subscription and entitlement records, quoting, orders, billing, and reporting. • Translate business needs into requirements, validate solutions, and strengthen data quality and operational controls. • Simplify and scale renewal processes through automation, standardized workflows, alerts, playbooks, and self-service insights. • Support renewals planning and capacity management, including segmentation, coverage models, productivity assumptions, capacity modeling, target setting, and scenario planning. • Own and mature the Renewal Operations case-management program, including intake, triage, routing, service-level visibility, resolution, and root-cause analysis. • Document processes, mentor others on the renewal motion, and contribute to broader Revenue Operations initiatives.

🎯 Requirements

• Experience in Renewals Operations, Revenue Operations, Sales Operations, management consulting, strategy, or a similar analytical and problem-solving role, with ownership of operational improvements and cross-functional initiatives. • Hands-on experience with both consumption and subscription renewal motions, including renewal forecasting, retention reporting, and the contractual and process mechanics that govern how renewals close. • Strong critical thinking and structured problem-solving skills. • Strong quantitative and analytical skills. • Highly proficient in Excel or Google Sheets; able to build and validate models from scratch and translate analysis into clear recommendations and action. • Experience with Structured Query Language (SQL) or equivalent data-querying tools is preferred, not required. • Systems thinking and experience using Salesforce for pipeline and renewals reporting. • Understanding of CRM, subscription or entitlement records, quoting, and billing relationships. • Sound commercial judgment and understanding of renewal complexity, including co-terming, amendments, expansions, downgrades, price changes, multiyear agreements, auto-renewals, procurement requirements, and approval policies. • Strong cross-functional collaboration skills and ability to influence without direct authority. • Curiosity, sound judgment, bias toward action, and ability to learn new domains and tools quickly.

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave

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