Senior Professional Services Engineer

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GitLab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 Secondary Market on 2020-11

Artificial Intelligence • Enterprise • SaaS

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

📋 Description

• Use a consultative approach to assess each customer's goals and identify ways to achieve their vision more effectively and efficiently. • Deliver statements of work with guidance from Technical Architects, including installing and configuring GitLab solutions in customer environments. • Develop and implement migration plans for customer version control systems and data. • Provide technical training remotely or on-site, and create implementation, maintenance, and customer-specific guidance. • Create and maintain artifacts, templates, documentation, and scripts for service delivery, training, implementation, and customer workflows. • Document and communicate customer opportunities, risks, and status updates to project and account teams. • Collaborate with GitLab Product and Engineering teams to support customer success and contribute improvements to GitLab features and processes. • Support Engagement Managers with quoting and scoping statements of work, and document improvements to Professional Services engagement processes.

🎯 Requirements

• Professional experience with one or more infrastructure as code or configuration as code technologies, such as Terraform, Ansible, Packer, Puppet, or Chef. • Professional experience with one or more cloud providers, such as Amazon Web Services, Google Cloud Platform, or Microsoft Azure. • Experience using, deploying, or configuring GitLab. • Proficiency in written and spoken English sufficient for success in a remote and largely asynchronous work environment. • Effective communication skills, including the ability to build consensus with peers and provide clear status updates. • A solution-oriented, consultative approach and comfort managing multiple customer engagements in a fast-paced environment. • Strong organizational skills and the ability to work in a self-motivated, self-managing way within a fully remote organization. • Willingness to travel approximately 20% of the time.

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave