Program Manager

🕒 5 days ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $94.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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GiveDirectly

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🤲 Charity

🤝 Non-profit

🌍 Social Impact

💰 $1M Grant on 2018-03

Charity • Non-profit • Social Impact

GiveDirectly is a non-profit organization dedicated to alleviating poverty by providing direct cash transfers to individuals in need around the world. With a mission to help people living on less than $2. 15 per day, GiveDirectly empowers recipients to make their own financial decisions by delivering unconditional cash directly to them, leveraging mobile money technology. Their innovative approach has led to broad recognition and has been studied in numerous research projects. By bypassing traditional aid mechanisms, GiveDirectly aims to efficiently and scalably transform lives, offering targeted assistance in regions such as Bangladesh, Kenya, and the United States, among others.

📋 Description

• Play a core operations role, leading end-to-end project management, including assessing trade-offs of different design decisions • Oversee application verification processes to drive fulfillment of service level agreements, including defining and reviewing operational efficiency metrics, with an eye to managing to improvement • In coordination with GiveDirectly’s Recipient Safeguarding, escalate and support resolution of safeguarding cases • Lead fraud monitoring and mitigation with GiveDirectly’s Internal Audit team • Define and oversee customer service strategy and platform to ensure positive recipient experience and drive fulfillment of service level agreements, with an eye to managing to improvement • Support Program Associate in managing Customer Service, escalating performance issues and monitoring KPIs • Monitor payment delivery and lead troubleshooting and crisis resolution • Conduct data analysis to support program delivery, research partners, and other internal and external stakeholders • Draft and maintain records of recipient facing notifications, communications, and other supporting documents • Execute on program evaluation strategies, including surveys and focus group efforts, with direction and support from senior leadership • Document program knowledge for internal knowledge management and recipient education • Build and maintain workflows and records within back-end operational platforms

🎯 Requirements

• Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve. • A 'player-coach' mindset, i.e. you are comfortable owning both strategic decisions and hands-on execution, including recipient-facing customer service work. • 3+ years of experience in a role focused on project management and/or problem solving. Experience in or familiarity with maternal/child health, early childhood policy, cash, or a related domain is a plus. • Ability to manage day-to-day operations while contributing to longer-term objectives and system improvements. • Strong project management skills and the ability to manage multiple workstreams, recognizing the difference between 'important' and 'critical' while simultaneously building more robust, efficient systems. • Analytical problem solving, looking at problems with an analytical and iterative mindset, with a strong framework for prioritization and ability to put structure and process to ambiguous problems. • Strong critical thinking and judgment, you ask the right questions, synthesize information quickly, and make sound decisions with incomplete information. • Strong data analysis skills, comfort working with data, including an ability to ask the right questions, work with inconsistent or incomplete datasets, and translate findings into clear outputs. • Strong communications skills, specifically in speaking, writing, presenting, and negotiating across multiple stakeholders. • Strong organizational instincts, you build systems, maintain them, and proactively surface when something is at risk. • Ability to ramp up quick and work in a highly independent and self-directed manner, following through on assignments while effectively communicating upwardly about gaps and risks. • Fluency in English, proficiency in additional languages a plus.

🏖️ Benefits

• A positive and supportive team with opportunities for advancement • A demonstrated commitment to helping all staff develop and grow • A competitive salary • A robust health benefits plan (exact details will vary by country) • Unlimited PTO (that we encourage staff to take!) • Desk allowance and flexible work location