Business Systems, AI Operations Lead

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

⚙️ Business Operations

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Glassworks London

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

🛒 Retail

📣 Marketing

👗 Fashion

Retail • Marketing • Fashion

Glassworks London is a London-born fashion brand that designs and sells clothing, knitwear, socks and accessories through limited-edition weekly drops. The company focuses on quality, reducing end-of-season waste by producing smaller runs, and sells primarily direct-to-consumer via an online store with international shipping and physical retail locations.

📋 Description

• Turn repeated founder-led workflows into clear, usable operating systems • Convert AI-assisted processes into workflows managers and team members can use • Build and maintain trackers, dashboards, templates, forms, SOPs and source-of-truth documents • Support recruitment workflows, candidate ledgers, screening processes, interview packs and assessment evidence • Turn meetings, transcripts, notes and decisions into actions, owners, deadlines and evidence • Map business processes, handoffs, decision points, blockers and failure points • Improve file management, document control, naming, access and source-of-truth discipline • Support light business systems administration, access management and IT issue tracking • Help teams use approved AI tools safely and effectively • Test workflows with users, identify adoption problems and improve systems • Create reporting showing what is working, late, blocked and requiring a decision • Build operating infrastructure while business owners retain accountability for judgement and final decisions

🎯 Requirements

• Evidence of turning unclear work into usable systems • Strong structured thinking and practical business judgement • Confidence with AI tools, spreadsheets, databases, forms, dashboards and workflow tools • Ability to extract knowledge from founders, managers and subject-matter experts • Ability to simplify messy processes without over-engineering • Strong written communication in a remote environment • Good judgement around confidentiality, access, permissions and approval • Tool-agnostic approach focused on the simplest useful system • Focus on adoption, not just system design • Comfort working across retail, ecommerce, HR, recruitment, marketing, operations and product workflows • Reliable overlap with UK working hours