Head of Business Operations

🕒 September 28

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

⚙️ Business Operations

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 27%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 45 days.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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Glassworks London

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

🛒 Retail

📣 Marketing

👗 Fashion

Retail • Marketing • Fashion

Glassworks London is a London-born fashion brand that designs and sells clothing, knitwear, socks and accessories through limited-edition weekly drops. The company focuses on quality, reducing end-of-season waste by producing smaller runs, and sells primarily direct-to-consumer via an online store with international shipping and physical retail locations.

📋 Description

• Own the company operating rhythm, including weekly cadence, action registers, decision logs, cross-functional follow-up and escalation • Create and maintain recurring operating reports / management packs for the Founder / CEO covering KPIs, variances, root causes, owners, corrective actions, deadlines, recovery status, blockers and decisions • Ensure KPI misses have recovery plans and that responsible functional owners drive them • Ensure major operational functions define, accurately report and review KPIs and investigate misses • Drive action and commitment closure across functional owners and external partners • Diagnose operating failures involving infrastructure, ownership, capacity, capability, management behaviour, process, systems, training or performance • Apply Build / QA / Own discipline to recurring work • Own organisational capacity and productivity, including role utilisation, duplicated work, founder-held work and unclear responsibilities • Maintain business continuity when people leave, roles change or recurring work becomes unowned • Own the inventory-accuracy management rhythm across warehouse, stores, transfers, locations, discrepancies, stocktakes and process compliance • Challenge inventory controls including receiving, put-away, transfers, stocktakes, cycle counts, discrepancy resolution, faulty-stock treatment and WMS / inventory-system requirements • Provide operational assurance across ecommerce fulfilment, warehouse operations and retail dependencies • Own HR Operations rhythm, including recruitment administration, onboarding, offboarding, probation control and manager HR actions • Govern SOPs and operating standards, ensuring they are documented, current, trained, used and reviewed • Own technology priorities from an operating / business perspective and escalate technology gaps • Partner with Business Systems & Technology Operations on requirements, vendors, configuration, implementation, integrations, migration, UAT, rollout, documentation and access infrastructure • Ensure an effective IT / technology-support operating model across UK and international teams • Drive recovery when plans fail through evidence review, reset plans, owner accountability, escalation and follow-through • Report to the Founder / CEO and manage the HR Operations Lead, Operations & Facilities Manager, and Order Fulfilment & Warehouse Manager

🎯 Requirements

• Evidence of senior business operations, operating-system leadership or operations integration experience • Meaningful experience in fast-moving omnichannel retail, ecommerce, consumer, grocery or comparable multi-site operations • Experience managing managers or credible authority across experienced functional owners • Experience building operating cadence across multiple teams or functions • Experience creating KPI rhythms that improve outcomes • Experience preparing CEO / senior-management reporting that leads to decisions and recovery action • Experience closing cross-functional issues with owner / action / deadline / evidence discipline • Experience reducing founder, CEO or senior-leader dependency • Experience diagnosing infrastructure, capability, ownership, process, systems, capacity and performance problems • Sufficient inventory-management fluency to understand and challenge inventory accuracy, receiving, put-away, stocktakes, transfers, discrepancies, faulty stock and inventory-system controls • Experience improving operational outcomes through systems, dashboards, automation, AI, SOPs or workflow redesign • Commercial understanding across stock, stores, customers, fulfilment, cost, service and operational risk • Distributed-team leadership and ability to know what is really happening without being physically present • Structured without being bureaucratic, commercially literate, systems-minded, AI-capable, calm under pressure, direct with managers and able to escalate with options and recommendations • Ability to operate fully within the UK working day and lead across a distributed company, including UK, USA, Korea, India and external suppliers

🏖️ Benefits

• Remote / offshore work arrangement • Work Monday to Friday, 9am to 5.30pm UK time

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