Glia
201 - 500 employees
Founded 2012
💼 Consulting
📦 Logistics
🤖 Artificial Intelligence
💰 $45M Series D - Glia on 2022-03
Consulting • Logistics • Artificial Intelligence
Glia is an AI-powered customer service platform and ChannelLess® contact center solution that helps banks, credit unions, and financial institutions automate and personalize voice and digital interactions. The company provides virtual assistants, voice AI, agent co-pilots, manager AI analysts, predictive routing, cognitive quality management, and analytics to boost self-service, agent productivity, compliance, and growth metrics (loans, deposits, cost savings). Glia emphasizes security, integrations, and industry-specific features for banking and credit unions, delivering a SaaS platform that replaces legacy CCaaS systems.
Banking AI Advisor – Customer Success
🕒 June 12
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Glia
201 - 500 employees
Founded 2012
💼 Consulting
📦 Logistics
🤖 Artificial Intelligence
💰 $45M Series D - Glia on 2022-03
Consulting • Logistics • Artificial Intelligence
Glia is an AI-powered customer service platform and ChannelLess® contact center solution that helps banks, credit unions, and financial institutions automate and personalize voice and digital interactions. The company provides virtual assistants, voice AI, agent co-pilots, manager AI analysts, predictive routing, cognitive quality management, and analytics to boost self-service, agent productivity, compliance, and growth metrics (loans, deposits, cost savings). Glia emphasizes security, integrations, and industry-specific features for banking and credit unions, delivering a SaaS platform that replaces legacy CCaaS systems.
📋 Description
• Provide strategic direction to clients on optimizing AI platform adoption. • Own analytical narratives and report KPI improvements. • Drive retention and net revenue retention of accounts. • Build relationships across client organizations to enable software adoption. • Maintain proficiency in the platform to translate capabilities. • Develop and execute training initiatives for client teams.
🎯 Requirements
• 4+ years of professional experience in Customer Success, Consulting, Account Management, or a similar strategic client-facing role. • Proven SaaS Expertise. • Fintech Experience Preferred. • Financial Services Appetite. • Relationship Management Mastery. • Data-Driven Communication. • High AI Appetite & Proactive Adoption. • Education: Bachelor’s degree required. • Travel: Must be willing to travel 30% of the time.
🏖️ Benefits
• Health insurance • Professional development opportunities • Paid time off • Flexible work arrangements • Training & Enablement initiatives • Travel opportunities
Apply NowSimilar Jobs
🕒 June 12
Customer Success Manager responsible for managing client relationships and project success in a fast-paced digital marketing agency. Focused on driving client satisfaction through effective communication and project management.
🕒 June 11
Senior Customer Success Manager guiding a portfolio of 750 small to enterprise accounts of PreVeil's cybersecurity solutions. Leading customer adoption and retention strategies while expanding customer relationships.
🇺🇸 United States – Remote
💰 $20M Private Equity Round - PreVeil on 2022-10
⏰ Full Time
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
🕒 June 11
Customer Success Manager role at Securin optimizing cybersecurity solutions for enterprise clients. Bridging the gap between customer needs and engineering teams to ensure product integration and value.
🕒 June 10
Client Success Manager scaling onboarding, retention, and growth for Stafi’s law firm partners. Building high-performing client success teams and scalable operations.
🕒 June 10
Customer Success Manager managing client relationships and project deliverables for Reveleer’s Prospective Risk solution. Building strong customer relationships and ensuring timely delivery of work throughout the project lifecycle.
🇺🇸 United States – Remote
💵 $100k - $110k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
