Customer Care Specialist

Job not on LinkedIn

October 7

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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GECI Events

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B2B • eCommerce • Events

GECI Events is an event management and exhibition organizing company based in Delhi (NCR), India. Known for its expertise in planning, organizing, and managing exhibitions, trade shows, and conferences, GECI plays a pivotal role in facilitating business networking, knowledge exchange, and industry-specific events. The company is dedicated to catalyzing growth, sparking innovation, and facilitating global connections for businesses seeking to showcase their products and connect with industry leaders.

51 - 200 employees

🤝 B2B

🛍️ eCommerce

📋 Description

• Consulting system users (university staff and students) on all system-related questions through tickets, chats, and internal ticketing system; • Writing product documentation (small articles with updates and changes for releases; comprehensive instructions for working with the system); • Recording and documenting bugs and feature requests from users in Redmine.

🎯 Requirements

• Desire to study the system and its features in detail and promptly (the system is large, without the desire to understand it, it will be difficult to perform your work); • Good written and spoken English; • Ability to work California time: 12:00 PM to 08:00 PM Pacific Time Zone (10:00 PM to 07:00 AM Moscow Standard Time); • Prepared for long-term relationships and desire to be part of our team. • Advantages would be: • Support experience (especially in English); • Experience in logging and documenting bugs in various systems (Jira, Redmine, etc.); • Experience in writing instructions and manuals in the IT field; • Experience working with application/software releases and writing Release notes; • Knowledge and experience with Helpdesk systems (Kayako, Freshdesk, Zendesk, etc.); • Experience working in the IT field would be a big plus.

🏖️ Benefits

• Fully remote work - you're required to be available during working hours and have a stable internet connection; • Timely payment in USD; • 20 paid days off (10 federal holidays and 10 days of your choice); • Friendly team (support and developers).