Customer Service Representative

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March 29

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Global Basecamps

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B2C • eCommerce • Travel

Global Basecamps is a specialized tour operator that provides unique access to destinations worldwide. With a focus on authentic travel experiences, the company offers meticulously planned trips tailored to the needs of independent travelers. They emphasize sustainable tourism practices that ensure a positive impact on the environment, culture, and local economies at every destination. Global Basecamps prides itself on providing extraordinary service and unmatched customer support from the beginning of the trip to the end.

2 - 10 employees

👥 B2C

🛍️ eCommerce

📋 Description

• Providing top-notch support to Costco members through various communication channels. • Ensuring customer satisfaction by addressing inquiries, resolving issues, and providing information about our products and services. • Collaborating with team members and other departments to ensure a consistent customer experience. • Staying informed about company updates, promotions, and new products. • Meeting or exceeding performance metrics, including response times, resolution rates, and customer satisfaction scores.

🎯 Requirements

• High school diploma or equivalent; additional education or certifications in customer service or related fields is a plus. • Proven experience as a customer service representative or in a similar customer-facing role, preferably in a remote setting. • Excellent communication skills, both written and verbal. • Strong problem-solving abilities with a focus on customer satisfaction. • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. • Proficiency with CRM systems, Microsoft Office Suite, and other relevant software. • Ability to work independently while being a team player. • Strong attention to detail and organizational skills. • Flexibility to work various shifts, including evenings, weekends, and holidays.

🏖️ Benefits

• Competitive hourly wage. • Flexible work schedule. • Remote work opportunity with access to the necessary tools and resources. • Health, dental, and vision insurance. • 401(k) retirement plan with company match. • Paid time off and holidays. • Employee discounts on Costco products and services. • Opportunities for career advancement within Costco.