ServiceNow Business Analyst

Job not on LinkedIn

🕒 December 24, 2025

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $59 - $60 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 54%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Global Channel Management, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🎯 Recruiter

☁️ SaaS

Consulting • Recruitment • SaaS

Global Channel Management, Inc. is a technology company that specializes in recruiting and staff augmentation services. With over a decade of experience, their account managers and recruiters help organizations address challenges in acquiring skilled talent, manage fluctuating skill needs, and reduce training and labor costs. They focus on providing companies with the best talent to meet various staffing needs and timelines across different verticals.

📋 Description

• Collaborate with business stakeholders to understand their needs • Document detailed business requirements for ServiceNow solutions • Participate in sprint planning, retrospectives, and daily stand-ups

🎯 Requirements

• 5+ years of experience as a ServiceNow Business Analyst • At least 3 years specifically focused on ServiceNow implementations and process automation • Experience working in Agile/Scrum environments • Knowledge of ServiceNow integrations (REST/SOAP) and data management • Familiarity with ServiceNow CSM features • Experience configuring and optimizing customer service processes • Familiarity with advanced ServiceNow features like Flow Designer, Virtual Agent, or Performance Analytics • Experience with data migration and integration projects involving ServiceNow • Understanding of cloud technologies (AWS, Azure) • Deep understanding of IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and CMDB • Strong ability to analyze business requirements, model processes, and translate them into technical specifications • Proficiency in creating user stories, workflows, and process documentation • A solid understanding of ITIL frameworks • ServiceNow Certified System Administrator (CSA) certification required.