Global Payments Inc.
10,000+ employees
Founded 2000
💸 Finance
💳 Fintech
🤝 B2B
Finance • Fintech • B2B
Global Payments Inc. is a leading worldwide commerce platform, dedicated to facilitating global transactions. As a Fortune 500 company, it delivers cutting-edge technology and innovative solutions to over 4 million customers, handling approximately 66 billion transactions annually. The company is driven by a global team of approximately 27,000 experts focused on enabling commerce and supporting businesses of all sizes to grow effectively. With a commitment to diversity, equity, and inclusion, Global Payments Inc. supports talent development across various roles in technology, sales, customer service, and more, helping businesses streamline their operations and enhance their growth potential.
Customer Retentions Consultant
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Global Payments Inc.
10,000+ employees
Founded 2000
💸 Finance
💳 Fintech
🤝 B2B
Finance • Fintech • B2B
Global Payments Inc. is a leading worldwide commerce platform, dedicated to facilitating global transactions. As a Fortune 500 company, it delivers cutting-edge technology and innovative solutions to over 4 million customers, handling approximately 66 billion transactions annually. The company is driven by a global team of approximately 27,000 experts focused on enabling commerce and supporting businesses of all sizes to grow effectively. With a commitment to diversity, equity, and inclusion, Global Payments Inc. supports talent development across various roles in technology, sales, customer service, and more, helping businesses streamline their operations and enhance their growth potential.
📋 Description
• Proactively reach out to customers who have expressed their intent to discontinue using our payment solutions. • Listen attentively to customers concerns and reasons for wanting to leave, demonstrating empathy and understanding. • Present compelling solutions and alternatives that address customers pain points and convince them to stay. • Maintain accurate records of customer interactions and account status in our CRM system. • Meet and exceed retention targets and objectives.
🎯 Requirements
• Excellent communication skills, with the ability to build rapport and trust with customers. • Customer-focused with a passion for delivering exceptional service. • Proven ability to work in a fast-paced and demanding environment. • Self-motivated and goal-oriented with a drive to achieve and exceed targets. • A track record of meeting or exceeding retention goals. • Experience working within a retention environment • Experience using a dialler and CRM system
🏖️ Benefits
• Health insurance • 401(k) matching • Flexible working hours • Paid time off • Professional development opportunities
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