Customer Care Agent - German Speaker

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March 11

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GLOBALTALENT

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Recruitment • HR Tech • Artificial Intelligence

GLOBALTALENT is a leading human resources and employment management service provider in China, established in 2004. The company focuses on integrating the art of recruitment with technology, providing high-standard talent solutions. GLOBALTALENT helps Fortune 500 companies and rapidly growing businesses to identify, recruit, and hire top talent, thereby winning the talent acquisition game. With over 300 client partnerships and more than 3,000 successful projects, GLOBALTALENT is renowned as a reputable recruitment agency across Asia. Known for its professional expertise, GLOBALTALENT has developed an industry-leading knowledge management and talent tracking system that combines professional skills with AI technology to streamline the talent search process. The company's expertise spans various sectors including life sciences, pharmaceuticals, technology, finance, and consumer goods.

51 - 200 employees

Founded 10+

🎯 Recruiter

👥 HR Tech

🤖 Artificial Intelligence

📋 Description

• As a Customer Care Agent (German Speaker), you will be the first point of contact for customers, ensuring a seamless and supportive experience. • Your role will involve responding to enquiries via email and live chat, assisting with payments and orders, and collaborating with various departments to enhance customer satisfaction. • This position is vital to maintaining the company's commitment to providing high-quality, patient-centred service while continuously improving customer care processes.

🎯 Requirements

• Fluent in German (spoken and written) with excellent communication skills. • Strong problem-solving abilities and patience, even in high-pressure situations. • Ability to work independently and as part of a team in a fast-paced environment. • Interest in dermatology, healthcare, or beauty is a plus. • Proficiency in MS Office and adaptability to new digital tools. • Motivated, detail-oriented, and eager to provide an outstanding customer experience. • Previous experience in customer service is beneficial, but candidates with a strong willingness to learn are encouraged to apply.