Customer Service Representative — O2 Activation (Remote)

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3 days ago

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Globl.Contact

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B2B • SaaS • Telecommunications

Globl. Contact is a company specializing in customer experience services and technology integration. By utilizing innovative technologies, training concepts, and performance data, Globl. Contact agents solve complex customer problems not addressed by digital self-service. The company employs an omnichannel approach for sales and customer retention, helping businesses retain existing customers and acquire new ones. Globl. Contact's services include technical advisory with a focus on customer experience, and enablement of operations via a scalable, remote-only model. The company emphasizes flexibility, mental health, and community, offering remote work solutions and customized work-life balance options.

51 - 200 employees

🤝 B2B

☁️ SaaS

📡 Telecommunications

📋 Description

• Be the first point of contact for new customers (via chat, email or phone). • Support SIM activations, contract activations and the start of new plans. • Assist with porting requests, number transfers and technical activation questions. • Accurately perform data updates, service requests and contract starts in our systems. • Clearly explain the next steps when an activation cannot be completed immediately. • Use your sales affinity to recommend and place suitable add‑ons on an inbound basis.

🎯 Requirements

• Previous experience as a customer advisor or in customer service, with demonstrable sales experience, is essential. • Strong German language skills, ideally native level, both written and spoken. • Quick learner with a preference for working independently. • Solid PC/computer skills and reliable data handling. • Enjoy interacting with customers and working in a 100% remote environment within a lively digital community. • A stable internet connection and a quiet home office workspace are required.

🏖️ Benefits

• Work where others go on vacation. Your office can be wherever you choose to live and work: use our technologically advanced "Work from Anywhere" solution if you have a dedicated workspace and fast internet connection. • We provide the necessary equipment for your daily work to ensure you can deliver the best possible service to our customers. • You will receive a multi‑week, paid training and a supported onboarding before you start your role. • In uncertain times you need secure solutions: we offer a permanent employment contract. • From the application interview through phone interviews to onboarding — everything is conducted virtually. • Support, fun and much more — thanks to our unique community approach! 🌈