Entry-Level Field Service Engineer

🕒 September 30

🇬🇧 United Kingdom – Remote

⏰ Full Time

⚪️ Entry-level

🔧 Field Service Engineer

🚫👨‍🎓 No degree required

Where this job comes from

Posted on GLORY's careers page ↗GLORY's careers page, not through a job board

First seen by Remote Rocketship September 30

Still open on GLORY's site. Checked 3 hours ago.

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Logo of GLORY

GLORY

5001 - 10000 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

GLORY is a global leader in cash technology solutions, providing innovative services that automate cash processes across various sectors including financial institutions, retail, gaming, and cash-in-transit (CIT). With a focus on enhancing efficiency, security, and customer service, GLORY designs custom solutions for cash handling at the point of sale, in cash centers, and throughout the retail cash chain. Their products range from cash recyclers and self-service kiosks to comprehensive cash management systems, aimed at optimizing cash workflows and improving business performance.

📋 Description

• Start each day from home and travel to customer sites • Manage jobs through the field service system • Meet customers, understand issues and provide progress updates • Use a Windows laptop to review system logs, run checks and record work • Perform basic connectivity and setup tasks, including LAN connections, IP settings and device interfaces • Complete preventative maintenance, cleaning, checks and basic adjustments • Replace modules/parts when needed • Test equipment and document completed work • Use quieter periods for structured learning and training modules • Work to agreed service levels (SLAs) • Perform planned maintenance and scheduled visits • Prioritise time-critical issues with scheduling and technical teams • Aim for first-time fixes and minimal customer disruption • Receive onboarding, shadowing, product training and ongoing support from schedulers, technical support and field leadership • Report to the Field Service Manager

🎯 Requirements

• Full UK driving licence • Interest and understanding of engineering/technology (college course, projects, hobbies or practical experience) • Comfortable using a Windows laptop and learning new software • Some workplace experience demonstrating reliability, punctuality and customer focus • Professional, customer-friendly approach • Basic networking knowledge preferred, including Ethernet/LAN, IP addresses and connectivity checks • Willingness to work variable start/finish times and flexible core hours • Participation in a weekend/bank holiday support rota • Field service experience is not essential

🏖️ Benefits

• 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days • Company Car • Competitive company pension scheme • Ongoing training and development • Private medical insurance for all employees (enhanced membership can be purchased for other family members) • Dental insurance for all employees • Life assurance • Income protection scheme • Employee assistance programme • Employee Wellbeing events and Mental Health First Aiders • Employee My Benefits portal offering extensive retail discount • Additional pay for weekend and bank holiday support rota participation • Potential bonus and salary progression, subject to performance and business results • Structured onboarding and shadowing • Product training and access to learning modules/Academy development

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