Field Service Engineer

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GLORY

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

GLORY is a global leader in cash technology solutions, providing innovative services that automate cash processes across various sectors including financial institutions, retail, gaming, and cash-in-transit (CIT). With a focus on enhancing efficiency, security, and customer service, GLORY designs custom solutions for cash handling at the point of sale, in cash centers, and throughout the retail cash chain. Their products range from cash recyclers and self-service kiosks to comprehensive cash management systems, aimed at optimizing cash workflows and improving business performance.

📋 Description

• Undertake planned maintenance, installations/upgrades, and priority attendance for time-critical customer issues • Diagnose faults using symptoms, logs/data, root cause analysis, and fixes • Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions • Perform network connectivity tasks, including LAN connections, IP settings, basic troubleshooting, device-interface access, and communications checks • Repair and maintain electro-mechanical systems, including modules, sensors, motors, transport mechanisms, and power components • Carry out preventative maintenance to reduce downtime and improve reliability • Provide clear customer updates and set expectations during service activity • Complete accurate job documentation covering work completed, parts used, findings, and next steps • Escalate issues to technical support with clear evidence, logs, and fault context • Work to agreed service levels and prioritise time-critical issues with scheduling and technical teams • Manage workload independently across a large customer territory

🎯 Requirements

• Proven field service experience in a customer environment; ideal backgrounds include ATMs, printers/MFDs, EPOS, kiosks, vending, security systems, cash-handling or similar technology • Strong fault-finding ability across electro-mechanical systems • Confident using a Windows laptop for diagnostics, reporting, and communication • Networking competence: LAN/Ethernet, IP addressing, connectivity checks, and accessing device interfaces • Excellent customer service and communication skills, written and verbal • Ability to efficiently manage your day based on priorities and workload in conjunction with your Regional Service Controller • Full UK driving licence • Ability to set a static IP, log into a router/switch, troubleshoot no-connection issues, and understand networking basics • Desirable: experience adhering to SLAs and managing high-priority callouts • Desirable: understanding of health and safety in the field, risk awareness, safe working, and customer site standards • Desirable: experience with hardware/software upgrades, device configuration, or remote support tools • Desirable: coaching/mentoring ability

🏖️ Benefits

• 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days • Company Car • Competitive company pension scheme • Ongoing training and development • Private medical insurance for all employees (enhanced membership can be purchased for other family members) • Dental insurance for all employees • Life assurance • Income protection scheme • Employee assistance programme • Employee Wellbeing events and Mental Health First Aiders • Employee My Benefits portal offering extensive retail discount • Additional pay for weekend/bank holiday support rota participation • Potential additional earnings through weekend and bank holiday rota participation • Potential bonus and salary progression, subject to performance and business results • Technical progression opportunities • Leadership/management progression opportunities