Field Service Engineer

🕒 July 9

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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GLORY

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💳 Fintech

🛒 Retail

🎮 Gaming

Fintech • Retail • Gaming

GLORY is a global leader in cash technology solutions, providing innovative services that automate cash processes across various sectors including financial institutions, retail, gaming, and cash-in-transit (CIT). With a focus on enhancing efficiency, security, and customer service, GLORY designs custom solutions for cash handling at the point of sale, in cash centers, and throughout the retail cash chain. Their products range from cash recyclers and self-service kiosks to comprehensive cash management systems, aimed at optimizing cash workflows and improving business performance.

📋 Description

• Undertake a mix of planned maintenance, installations/upgrades, and priority attendance when a customer has a time-critical issue. • Diagnosing faults efficiently using a structured approach (symptoms → logs/data → root cause → fix). • Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions. • Perform network connectivity tasks (LAN connections, IP settings, basic troubleshooting) to access device interfaces and confirm communications. • Repair and maintain electro-mechanical systems (modules, sensors, motors, transport mechanisms, power components). • Carry out preventative maintenance to reduce downtime and improve reliability. • Provide clear customer updates and set expectations during service activity. • Complete accurate job documentation (work completed, parts used, findings, next steps) to support first-time fix and audit quality. • Escalate effectively when needed — providing clear evidence, logs, and fault context to technical support. • Work to agreed service levels (SLAs) that help keep customer operations running smoothly.

🎯 Requirements

• Proven field service experience in a customer environment (ideal backgrounds include ATMs, printers/MFDs, EPOS, kiosks, vending, security systems, cash-handling or similar technology). • Strong fault-finding ability across electro-mechanical systems. • Confident using a Windows laptop for diagnostics, reporting, and communication. • Networking competence: LAN/Ethernet, IP addressing, connectivity checks, and accessing device interfaces. • Excellent customer service and communication skills (written and verbal). • Ability to efficiently manage your day based on priorities and workload in conjunction with your Regional Service Controller • Full UK driving licence. • Networking self-check (expected): If you can set a static IP, log into a router/switch, confidently troubleshoot a “no connection issues” and logically understand networking basics — you’ll be comfortable in this role. • Experience adhering to SLAs and managing high‑priority callouts. • Understanding of health & safety in the field (risk awareness, safe working, customer site standards). • Experience with hardware/software upgrades, device configuration, or remote support tools. • Coaching/mentoring ability (supporting less experienced engineers).

🏖️ Benefits

• - 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days • - Company Car • - Competitive company pension scheme • - Ongoing training and development • - Private medical insurance for all employees (enhanced membership can be purchased for other family members) • - Dental insurance for all employees • - Life assurance • - Income protection scheme • - Employee assistance programme • - Employee Wellbeing events and Mental Health First Aiders • - Employee My Benefits portal offering extensive retail discounts