Senior Business Process Owner, Portfolio Health

🕒 September 22

🤠 Texas – Remote

🤠 Texas – Remote

💵 $73.5k - $115k / year

⏰ Full Time

🟠 Senior

⚙️ Business Operations

👻 Ghost score 0%

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GM Financial

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1992

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

<GM Financial>GM Financial is General Motors' captive auto finance company providing retail and commercial vehicle financing, leasing, and related services to consumers, dealers, fleets, and investors. It offers prequalification, account management and mobile payment tools, EV financing, lease-end services, commercial and fleet lending solutions, and investor products (GM Financial Right Notes), supporting both consumer and business lending operations.

📋 Description

• Serve as Underwriting and Portfolio Health Subject-Matter Expert (SME) • Oversee portfolio health through policy reviews, eligibility assessments, cancellations, non-renewals, rescissions, and compliance-related decisions • Mentor Policy Servicing Clerk team members • Provide guidance and escalation support for Policy Servicing Clerks • Collaborate with other departments to develop and deploy Portfolio Health initiatives • Ensure compliance with regulations related to underwriting action and communication • Define process vision, guiding principles, strategy, future state design, and success metrics for Portfolio Health verticals • Design, document, and implement end-to-end processes, including scope definition, workflows, process maps, and operating standards • Ensure consistent application of standards across regions, functions, and teams • Establish KPIs and monitoring frameworks • Collaborate across teams to implement process enhancements and resolve cross-functional conflicts • Maintain a strategic improvement roadmap and prioritize initiatives • Monitor implementation of changes • Ensure job aids and process documentation remain accurate and up to date • Serve as an escalation point and decision authority for process design • Champion a continuous improvement culture

🎯 Requirements

• Strong understanding of auto insurance as a whole • Prior auto underwriting experience • Strong critical thinking and decision-making skills • Driven and motivated to improve processes and technology • Excellent written and verbal communication skills and strong collaborator • Start-Up and growth mindset that enjoys a challenge • Resourceful and able to work independently • Ability to use AI tools (e.g., Microsoft Copilot) to support daily work • Skills in evaluating AI outputs for accuracy, compliance, and bias • Experience integrating AI into workflows to improve efficiency or insights • Familiarity with AI-assisted research, summarization, and content generation • Understanding of responsible AI use, including ethics and data protection • 5+ years of relevant business or operations experience required • 3+ years auto underwriting experience preferred • High School Diploma or equivalent required • Bachelor’s Degree in related field or equivalent experience preferred

🏖️ Benefits

• 401K matching • Bonding leave for new parents (12 weeks, 100% paid) • Tuition assistance • Training • GM employee auto discount • Community service pay • Nine company holidays • Competitive pay and bonus eligibility • Performance-based incentive plan • Health benefits available on day one of employment