Client Support Specialist

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September 26

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Civix

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Government • SaaS • Compliance

Civix is a company specializing in technology solutions and services tailored for the public sector. They provide software platforms and expertise to help government organizations manage various functions, including election administration, community planning, grants management, and ethics administration. Civix's tools are designed to enhance transparency, improve efficiency, and support local and state government initiatives, ensuring that public sector organizations can deliver on their missions effectively.

201 - 500 employees

🏛️ Government

☁️ SaaS

📋 Compliance

📋 Description

• Provide extensive software support and technical assistance to clients using the Go Grants Grants Management software. • Diagnose and solve client issues in a timely and courteous manner via email and phone. • Establish and foster client relationships and represent Civix’s core values. • Document and record all aspects of client interactions in designated client management systems. • Manage open calls by identifying and prioritizing issues according to published policies. • Escalate technical issues to senior team members or other departments as needed. • Collaborate with other teams, departments and divisions regarding software applications. • Work with clients to understand and provide guidance on their process and business requirements. • Perform minor business analysis on client update requests and communicate requirements to development. • Work closely with software developers to troubleshoot and debug programs. • QA/Test software updates and revisions. • Create end user documentation and train users on system functionality. • Travel to client sites to conduct software training when required.

🎯 Requirements

• Applicants must reside and work in a State that is in the Pacific Daylight Time Zone (PDT) or the Mountain Standard Time Zone (MST). • Must work from 8:00am to 5:00pm (PDT). • Minimum 5 years of experience in providing software support and/or training to end users. • Passion for client service and client success. • Excellent interpersonal and communication skills. • Ability to prioritize and complete multiple tasks in a fast-paced, technical environment. • Strong analytical and problem solving skills. • Ability to work independently and in a team environment. • Demonstrated ability to maintain a positive, professional attitude. • Exceptional written, verbal, and phone skills. • Can-do attitude with a service-oriented approach. • Ability to travel to the United States (must meet travel requirements to enter the USA). • Education: Diploma or Bachelor’s Degree (Technical or Business Process).