Customer Experience Coordinator – Email, Chat, Call

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November 20

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GoDaddy

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SaaS • B2C • B2B

GoDaddy is a web services company that provides domain registration, web hosting, website builder tools, and online marketing solutions to individuals and small-to-medium businesses. It offers software-as-a-service products that simplify creating and managing websites, email, e-commerce stores, and online presence. The platform serves both consumer and business customers and supports third-party site content and customer sites hosted on its infrastructure.

5001 - 10000 employees

Founded 1997

☁️ SaaS

👥 B2C

🤝 B2B

💰 $800M Post-IPO Equity on 2021-12

📋 Description

• Communicate with clients via email, chat, and phone to provide timely, helpful, and accurate assistance • Help clients review and finalize key details such as booking confirmations, service timelines, and itinerary support • Deliver clear guidance by identifying client needs and walking them through the best available options • Maintain up-to-date records of interactions and updates within internal systems • Collaborate with internal teams to help resolve escalated or complex situations professionally • Ensure a smooth and satisfying client experience through proactive follow-up and support

🎯 Requirements

• Must be 18 years of age or older • Prior experience in customer service, hospitality, or remote support roles is preferred • Excellent written and verbal communication skills • Strong organizational and multitasking abilities in a remote setting • Tech-savvy and comfortable using email, chat, and other virtual tools for daily communication • Must have a reliable internet connection

🏖️ Benefits

• 100% remote role with flexible scheduling options • Daily pay option available • Access to exclusive employee perks, including discounted rates on lifestyle, wellness, and occasional travel experiences • Supportive, growth-focused team environment • Ongoing training, coaching, and professional development