Associate Director - Customer Success

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May 13

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HighLevel

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SaaS • Marketing • B2B

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

201 - 500 employees

Founded 2018

☁️ SaaS

🤝 B2B

💰 Series A on 2021-11

📋 Description

• HighLevel is a cloud-based, all-in-one white-label marketing and sales platform. • We empower marketing agencies and businesses to elevate their digital presence and drive growth. • We support a global and growing community of over 2 million businesses. • We ensure alignment with departmental and corporate goals as an Associate Director, Implementation Services. • You’ll provide exceptional leadership and prioritize superior customer service. • Your role involves managing teams and developing strategies to drive satisfaction and retention. • You'll analyze feedback and implement strategies for improvement. • Foster a team culture aligned with our core values and support career growth.

🎯 Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field. • Minimum of 10-12 experience in Customer Success or a related field. With that, 3-4 years of managerial experience. • Strong leadership, team management, and change management skills. • Excellent communication and interpersonal skills. • Proficiency in Customer Success software and tools. • Analytical mindset with the ability to interpret and act on data. • Proven track record of developing and implementing effective customer success strategies. • Experience with cross-functional team collaboration • Strong strategic thinking and decision-making skills, especially in scaling operations or improving efficiency. • Familiarity with CRM systems and Customer Success technologies. • Ability to manage multiple projects and priorities in a fast-paced environment