Project Manager - Customer Support

January 21

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HighLevel

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SaaS • Marketing • B2B

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

201 - 500 employees

Founded 2018

☁️ SaaS

🤝 B2B

💰 Series A on 2021-11

📋 Description

• HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. • You will be responsible for planning, executing, and overseeing a wide range of strategic projects that drive business growth and efficiency. • The ideal candidate will excel in planning, managing resources, mitigating risks, and delivering projects within scope, timeline, and budget while maintaining the highest quality standards. • Work closely with senior leadership, cross-functional teams, and stakeholders to ensure projects are completed on time, within scope, and within budget.

🎯 Requirements

• Bachelor's degree and/or experience in Business Administration, Project Management, or a related field. • A master's degree or PMP certification is a plus. • 5+ years of experience in project management. • Strong understanding of project management methodologies, such as Agile, Waterfall, and Scrum. • Proficiency in project management software (e.g., Clickup, Asana, Trello, Jira, Excel). • Familiarity with CRM tools is a plus (i.e. Freshdesk). • Exceptional communication, negotiation, and interpersonal skills. • Proven track record of managing multiple projects simultaneously, adapting to changing priorities, and delivering results. • Ability to work independently and as part of a team. • Strong analytical and problem-solving skills. • Working in a fast-paced, dynamic environment. • Detail-oriented mindset.