Senior Product Manager – Email System

October 29

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HighLevel

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SaaS • Marketing • B2B

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

201 - 500 employees

Founded 2018

☁️ SaaS

🤝 B2B

💰 Series A on 2021-11

📋 Description

• Drive the vision and roadmap for Email Service, including sending infrastructure, deliverability tools, IP management, domain authentication, email validation, and reporting. • Develop and execute product strategies that enhance reliability, deliverability, and compliance with major ISPs (Gmail, Outlook, Yahoo, etc.). • Partner with Engineering, DevOps, and Deliverability teams to build scalable infrastructure and ensure system health. • Collaborate with Customer Success and Support to translate customer feedback and data insights into actionable product improvements. • Define KPIs for email performance (deliverability rate, bounce rate, complaint rate, IP reputation) and use data to guide decision-making. • Ensure adherence to global anti-spam laws (CAN-SPAM, GDPR) and maintain high sender reputation standards. • Stay ahead of industry trends (AI-based deliverability) and introduce forward-thinking improvements.

🎯 Requirements

• 5+ years of Product Management experience with a strong focus on email system, preferably in SaaS, martech, or email infrastructure platforms (e.g., Mailgun, SendGrid, Amazon SES, Postmark). • Strong understanding of email deliverability. • Proven ability to translate complex technical systems into user-friendly products. • Data-driven mindset with experience using analytics tools to track performance and drive strategy. • Excellent communication and stakeholder management skills. • Experience leading cross-functional teams and shipping impactful products at scale.

🏖️ Benefits

• Health insurance • Professional development opportunities