Customer Experience Representative

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Nuclei

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Fintech • eCommerce • Banking

Nuclei is a digital ecosystems platform that enables financial institutions to enhance their core offerings through integrated lifestyle and business ecosystems. By leveraging a plug-and-play approach, Nuclei helps banks and financial service providers quickly launch and manage digital solutions that improve customer engagement and increase wallet share. With strategic partnerships and a robust technology stack, Nuclei specializes in deploying tailored solutions that cater to various customer segments, including retail, business, and ultra-high-net-worth individuals.

51 - 200 employees

Founded 2018

💳 Fintech

🛍️ eCommerce

🏦 Banking

📋 Description

• Tracking customer experiences across online and offline channels, devices, and touchpoints. • Collaborating with Developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness. • Aligning customer experience strategies with marketing initiatives. • Informing customers about new product features and functionalities. • Identifying customer needs and taking proactive steps to maintain positive experiences. • Responding to customer queries in a timely and effective manner, via email. • Analyzing customer feedback on product ranges and new releases, as well as preparing reports. • Documenting processes and logging technical issues, as well as customer compliments and complaints. • Keeping informed of industry trends and new CRM technologies.

🎯 Requirements

• 0 - 2 years of experience in customer experience • In-depth knowledge of customer engagement channels • Experience in a similar industry

🏖️ Benefits

• Work from anywhere - Goa or Bali or Ladakh - Permanently remote • Unlimited leaves - There is no leave policy at Nuclei. • 5 days working. • Friday 2nd halves are focused on learning and development • Book club, Hackathons, Chess club, Expert talks, etc.