Assistant Manager, Servicing Recoveries

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October 28

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GoodLeap

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Finance • Energy • Fintech

GoodLeap is a tech company delivering best-in-class financing and software products for sustainable solutions. It supports homeowners and businesses nationwide by providing solar loans, energy efficiency loans, and other financing solutions to promote green energy adoption. GoodLeap is committed to a sustainable future, having facilitated $58B in cumulative financing and offsetted 14M metric tons of CO2. The company offers solutions like solar and storage systems, energy-efficient upgrades, and smart home technologies, primarily catering to the green energy sector. Their partnerships and initiatives aim to expand access to clean energy and support environmental sustainability.

501 - 1000 employees

Founded 2020

💸 Finance

⚡ Energy

💳 Fintech

📋 Description

• Lead, coach, and develop Specialists and Sr. Specialists through performance feedback, training, and career support. • Oversee and resolve complex or high-risk escalations, serving as the final decision point before senior leadership. • Ensure team work meets compliance standards, documentation accuracy, and audit readiness. • Represent the team in leadership-level discussions and align processes with Legal, Compliance, and other departments. • Analyze team performance, identify inefficiencies, and drive process or policy improvements. • Other duties as assigned from leadership to support team

🎯 Requirements

• 2-5 years experience in Recovery management including bankruptcy, foreclosure and probate. • Strong leadership and coaching skills with the ability to mentor, develop, and evaluate team members. • Advanced problem-solving and decision-making skills, particularly in escalated or high-risk scenarios. • Excellent written and verbal communication skills for cross-team collaboration and customer/regulatory escalations. • Strong organizational and time-management skills with the ability to balance multiple priorities. • Proficiency with servicing systems, credit bureau platforms (e.g., E-Oscar, DCM), and productivity tools (Microsoft Office/Google Workspace). • In-depth understanding of servicing operations, including bankruptcy, foreclosure, probate, and regulatory compliance. • Strong knowledge of federal and state regulations impacting servicing operations (e.g., FCRA, bankruptcy procedures, foreclosure laws). • Familiarity with compliance, audit readiness, and risk management frameworks. • Understanding performance metrics, SLA management, and reporting practices. • Lead a team effectively by setting goals, monitoring performance, and providing feedback and development opportunities. • Handle escalations with professionalism, discretion, and sound judgment. • Drive process improvements by identifying inefficiencies and recommending/implementing solutions. • Collaborate with cross-functional leadership (Legal, Compliance, Billing, Collections) to resolve systemic issues. • Adapt to changing priorities and perform additional duties or special projects as assigned by leadership.