Quality Assurance Specialist, Contact Center

Job not on LinkedIn

November 26

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

🦅 H1B Visa Sponsor

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GoodLeap

WebsiteLinkedInAll Job Openings

Finance • Energy • Fintech

GoodLeap is a tech company delivering best-in-class financing and software products for sustainable solutions. It supports homeowners and businesses nationwide by providing solar loans, energy efficiency loans, and other financing solutions to promote green energy adoption. GoodLeap is committed to a sustainable future, having facilitated $58B in cumulative financing and offsetted 14M metric tons of CO2. The company offers solutions like solar and storage systems, energy-efficient upgrades, and smart home technologies, primarily catering to the green energy sector. Their partnerships and initiatives aim to expand access to clean energy and support environmental sustainability.

501 - 1000 employees

Founded 2020

💸 Finance

⚡ Energy

💳 Fintech

📋 Description

• Perform call, text, and email monitoring for various departments and provide professionally written, actionable feedback and information as it pertains to the improvement of performance, procedures, compliance, and customer experience • Deliver professionally written reviews, reports, and information as they pertain to various departments and the company’s quality assurance needs • Participate in quality calibration and ongoing quality assurance training • Assist and back up with other duties, as assigned

🎯 Requirements

• Conscientious and focused listening and reading skills with strong attention to detail • Analytical and problem-solving skills, and the use of good judgment • Ability to identify and provide professionally written actionable feedback • Effectively and professionally communicate verbally and in writing, including notation • Commitment to supporting the growth and development of evaluated representatives • Ability to adapt quickly to changing priorities and environments in a fast-paced setting • Effective time management, and the ability to meet targets within a specific timeline • Excellent interpersonal, facilitation, and relationship management skills • Ability to work independently with general direction and be self-motivated