Customer Success Manager, DACH/ENG, SaaS

🔥 7 minutes ago

🇪🇺 Europe – Remote

💵 €55k - €65k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Goodrecruiter

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

💼 Consulting

⚖️ Legal

📦 Logistics

Consulting • Legal • Logistics

Goodrecruiter is a France-based recruitment firm and RPO partner that helps companies across Europe hire ethical senior, executive and management talent. They place candidates in permanent (CDI), freelance and management‑de‑transition roles and operate through a network of experienced independent consultants who combine operational expertise and senior recruitment experience. Goodrecruiter provides executive search, RPO, management‑de‑transition services, sector-specialized recruiting (e. g. , finance, IT, retail, legal, supply chain) and handles client contracts and billing to simplify engagements.

📋 Description

• Lead onboarding sessions and training for new customers • Coordinate projects between clients, integration partners, and internal teams • Manage timelines, anticipate risks, and ensure smooth go-lives • Track project performance using internal tools and continuously improve processes • Act as the main point of contact for the customer portfolio • Identify upsell opportunities and support the sales team in developing existing accounts • Provide proactive support via phone and email • Collect customer feedback to enhance the product • Collaborate with marketing and product teams to improve the customer journey • Report directly to the Head of Customer Success • Work closely with the founders • Participate in the recruitment process, including qualification, interviews, case study presentation, and final interview

🎯 Requirements

• 1–3 years of experience in Sales, Customer Success, Account Management, or Project Management • Experience ideally within a SaaS / tech / digital environment • Proven record in onboarding and developing customers • Strong project management and organizational skills • Fluent in English and at least two of: French, German, Polish • Excellent communication skills • Energetic and solution-oriented mindset • Proficient in CRM tools such as HubSpot, Salesforce, Intercom, or Zendesk • Bonus: technical understanding of ERP / API / EDI integrations

🏖️ Benefits

• Very good health insurance • Co-ownership plan • Unlimited vacation policy • Personalized mentorship program • Fully remote work across Europe • Executive status