Implementation Analyst

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Goo Resultados

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B2B • eCommerce

Goo Resultados is a Brazilian digital marketing agency specializing in inbound and performance marketing. The firm is an RD Station Diamond partner and offers services including content marketing, SEO (including for e-commerce), paid advertising (Google Ads, Facebook), RD Station implementation and training, CRM and sales automation, WhatsApp chatbots, AI-driven sales tools, and WordPress site and landing page development. With over a decade of experience, Goo Resultados focuses on generating leads and increasing conversions for clients across sectors, with notable expertise in e-commerce performance and marketing automation.

11 - 50 employees

Founded 2014

🤝 B2B

🛍️ eCommerce

📋 Description

• Conduct the onboarding of new clients by diagnosing their business, defining the company's initial objectives, and designing initial strategies using the RD Station Marketing and/or RD Station CRM platforms, explaining key concepts of Digital Marketing, Inbound Marketing, and Sales through adaptive communication; • Empower clients by periodically monitoring their use of the platform during the implementation phase to maximize their results; • Ensure customer satisfaction by acting as a bridge between the client and the agency, including sales and support teams, to resolve issues and ensure implementation success; • Assist clients with tool setup, conducting meetings in an adaptive manner aligned with their needs and expectations; • Manage multiple implementation projects simultaneously, coordinating schedules with clients and navigating objections in challenging scenarios.

🎯 Requirements

• Previous experience in the Customer Success lifecycle, with mandatory exposure to Implementation/Onboarding • Knowledge of digital marketing (inbound marketing, lead qualification, buyer persona, buyer's journey, email marketing automation) • Experience with RD Station Marketing (RDSM) and RD Station CRM • Genuine interest in helping clients, with empathetic listening, effective teaching skills, and resilience in problem solving • Strong communication skills (adaptive communication, instructional teaching) • Knowledge of LLMs and practical proficiency applying them to the role

🏖️ Benefits

• Allowance • Dental plan • Home-office allowance • Meal allowance • TotalPass