System Operations Engineer

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🕒 May 18

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GovWorx

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🤖 Artificial Intelligence

🏛️ Government

☁️ SaaS

🔥 Funding within the last year

💰 Private equity on 2025-07

Artificial Intelligence • Government • SaaS

GovWorx is a software company that delivers AI-powered solutions to support emergency communications centers and other first responder agencies. Their platform offers real-time call guidance and translation, automated quality assurance, pre-hire assessments, AI-driven simulations and training, live transcription, and analytics to improve performance, consistency, and retention for 9-1-1 telecommunicators, law enforcement, and EMS professionals. GovWorx integrates with CAD, radio, and phone systems to streamline QA/QI, coaching, and operational workflows for public safety organizations.

📋 Description

• Produce clear diagrams, documentation, and implementation plans for our operational systems / processes. • Follow company architectural guidelines and industry best practices when developing operations frameworks / systems. • Ability to automation that can build and deliver software artifacts. • Ability to write Infrastructure as Code to support our environment. • Ability to develop monitors, alerts, and on-call solutions to ensure we are responsive to customer issues. • Work closely with cross-functional teams, including support and customer success. • Providing consistent and meaningful progress and performance updates to senior management and the Executive Leadership Team.

🎯 Requirements

• U.S. Citizenship required. • Bachelor’s degree in Information Technology, Computer Science, or a related field. • Minimum of 5 years of experience as an individual contributor working in DevOps/Cloud Operations, preferably within SaaS or technology-driven organizations. • Experience writing Infrastructure as Code using tools such as Terraform, Cloud Formation Templates, CDK, etc. • Experience with Relational Databases such as MySQL, Postgres, etc. • Alternative datastores such as OpenSearch, Redshift, etc. are a major plus. • Strong understanding of web development frameworks and architectures. • Strong understanding of containerization; Kubernetes a plus. • Strong understanding of Amazon Web Services; Amazon GovCloud a plus. • Excellent problem-solving skills and the ability to work independently in a remote environment. • Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.

🏖️ Benefits

• Offers Bonus • Benefits & Flexible Time Off