Gozio
Healthcare Insurance • Technology • SaaS
Gozio is a company specializing in providing a mobile engagement platform tailored for healthcare needs. The platform's aim is to enhance patient experience, improve staff experience, and facilitate efficient hospital wayfinding. With a focus on digital innovation, Gozio helps healthcare institutions like University Health and Baptist Health improve mobile vaccine strategies, boost patient engagement, and streamline patient interactions. Their platform integrates multiple digital solutions, creating a seamless user experience that increases patient loyalty and satisfaction. Recognized in the 2022 KLAS Emerging Solutions Top 20 Report, Gozio delivers significant value through over 20 million mobile interactions monthly. They provide customizable mobile experiences and improve healthcare digital strategies, helping hospitals and health systems connect the digital and real worlds effectively. Their partnerships and integrations further enhance the capabilities of their mobile solutions, making them a leader in the healthcare technology space.
11 - 50 employees
⚕️ Healthcare Insurance
☁️ SaaS
💰 $4M Funding Round on 2018-04
Client Success Director
Job not on LinkedIn
February 9
Gozio
Healthcare Insurance • Technology • SaaS
Gozio is a company specializing in providing a mobile engagement platform tailored for healthcare needs. The platform's aim is to enhance patient experience, improve staff experience, and facilitate efficient hospital wayfinding. With a focus on digital innovation, Gozio helps healthcare institutions like University Health and Baptist Health improve mobile vaccine strategies, boost patient engagement, and streamline patient interactions. Their platform integrates multiple digital solutions, creating a seamless user experience that increases patient loyalty and satisfaction. Recognized in the 2022 KLAS Emerging Solutions Top 20 Report, Gozio delivers significant value through over 20 million mobile interactions monthly. They provide customizable mobile experiences and improve healthcare digital strategies, helping hospitals and health systems connect the digital and real worlds effectively. Their partnerships and integrations further enhance the capabilities of their mobile solutions, making them a leader in the healthcare technology space.
11 - 50 employees
⚕️ Healthcare Insurance
☁️ SaaS
💰 $4M Funding Round on 2018-04
📋 Description
• Responsible for an assigned portfolio of clients and meeting annual retention and growth quotas by establishing and maintaining relationships to ensure their continued growth and retention • Provide clients with information and assistance regarding product updates and new features • Develop initiatives and campaigns to identify revenue-generating and marketing opportunities • Coordinate client training sessions as a part of ongoing product education and adoption • Serve as a client advocate, being the voice of the client with internal stakeholders, including Product, Client Services, Strategy and Leadership • Serve as a liaison to Product Management, managing the funnel of client requests and growth opportunities • Serve as liaison to Client Services for implementation of new or existing client solutions • Maintain subject matter expertise on the Gozio platform and best practices to drive adoption and value (ROI) • Deeply understand client objectives and become a trusted solution advisor • Promote client satisfaction and an understanding of their business needs within the organization • Regularly monitor platform usage and define, drive, and demonstrate solution value (ROI) delivered • Analyze and manage risks to minimize negative client experience • Develop and measure alignment with KPIs throughout the client lifecycle • Assist in the investigation and application of partnered solutions • Oversee upsell opportunities through solution sale lifecycle • Analyze client data and metrics to identify trends and opportunities for improvement, as well as risk to revenue • Proactively identify client needs and challenges and develop solutions in partnership with the Product team to ensure client satisfaction and success • Oversee client onboarding, adoption, and retention in partnership with other client-facing teams
🎯 Requirements
• BA/BS degree in a related field • 5+ years of Sales, Project, Consulting, or Account Management experience in the technology sector in healthcare • Proven experience in software as a service, mobile, and web technologies • Excellent client-facing and internal communication skills, written and verbal • Strong communication and relationship management skills • Excellent presentation skills to high-level executives • Outstanding organizational skills, including attention to detail and multi-tasking skills • Exceptional practical experience with Microsoft Office • Experience working in a fast-paced, high-growth environment • Ability to build strong relationships with clients at all levels. • Ability to develop client presentations, agendas, and other requisite resources for client-facing activities • Strong client service skills and commitment to exceeding client expectations • Sound problem-solving skills, with the ability to adapt and thrive in an entrepreneurial environment • Willingness to travel; extent to be discussed
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