Digital Member Experience Manager

🕒 October 8

🇺🇸 United States – Remote

💵 $64.4k - $70.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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The Recording Academy

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1957

📱 Media

🤝 Non-profit

🌍 Social Impact

Media • Non-profit • Social Impact

The Recording Academy is an organization that is best known for its role in the music industry as the presenter of the annual Grammy Awards, which are recognized as one of the highest honors in music. The academy is involved in various aspects of the music industry including advocacy for artists' rights, diversity and inclusion efforts, and education about music's history and significance. It supports music creators through initiatives like MusiCares, a charity providing critical health and welfare services. The academy also oversees the Grammy Museum, dedicated to exploring the history and impact of music.

📋 Description

• Execute and support membership engagement initiatives across national and chapter-specific programming, awards, advocacy, education, partnerships, and marketing campaigns • Develop copy for member-facing campaigns across email, web, app, and event platforms • Partner with Chapter teams and internal stakeholders to gather inputs and shape messaging • Manage public-facing membership pages and member-related content in the GRAMMY app and member portal • Manage use of event and digital platforms, reviewing chapter event builds for brand and messaging alignment • Ensure chapter events are integrated and surfaced on the Member Portal • Develop reusable event templates and establish turnaround-time expectations for chapter event requests • Coordinate execution across email, web, app, and event platforms as a quality-control checkpoint • Support rollout and management of member community platforms such as Slack, including beta moderation • Support post-event evaluation, reporting, stakeholder summaries, data analysis, and post-event communications • Maintain advanced knowledge of the GRAMMY Awards calendar, criteria, and processes • Develop scalable systems for member communications • Ensure execution aligns with Member Experience standards, direction, and priorities

🎯 Requirements

• 4+ years of digital marketing, event production/management, and customer service experience • Experience or connections in music business, music production, or music education preferred • Knowledge of event and marketing platforms such as Blackthorn, Swoogo, or similar tools • Familiarity with Salesforce Marketing Cloud or comparable CRM platforms • Strong copywriting and content development skills • Understanding of brand voice, messaging consistency, and content standards • Experience managing website content using CMS platforms such as WordPress • Experience executing campaigns across email, web, app, and event platforms • Familiarity with community platforms such as Slack or Discord, including basic moderation and community engagement best practices preferred • Ability to learn new digital systems quickly • Cross-functional experience with marketing, creative, digital, and program teams • Basic understanding of campaign performance metrics • Proficiency in Zoom, Canva, Adobe, and Microsoft applications including Outlook, Word, Excel, and PowerPoint • Excellent interpersonal and communication skills • Proactive, highly organized, and detail-oriented • Ability to work under tight deadlines with strong organizational and decision-making skills • Bachelor's Degree preferred

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • 401k match • Generous paid time off • Comprehensive benefits package for positions working 20+ hours per week • Reasonable accommodations for qualified individuals with known disabilities

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