Site Reliability Engineer 3

November 5

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Granicus

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Government • SaaS • Compliance

Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.

501 - 1000 employees

Founded 1999

🏛️ Government

☁️ SaaS

📋 Compliance

📋 Description

• Provide production support on a shift according to the team on-call roster. • Work on the customer and internal engineering/implementation team raised tickets while not on-call for production support. • Monitor and Maintain Systems: Continuously monitor the health and performance of our services, systems, and infrastructure. • Respond to alerts and incidents promptly to ensure high availability. • Develop and maintain automation scripts and tools to streamline operations and reduce manual intervention. • Assist in troubleshooting and resolving incidents, performing root cause analysis, and implementing long-term fixes to prevent recurrence. • Participate in designing and implementing system improvements to enhance reliability, scalability, and performance. • Work closely with software engineers to understand application requirements, provide feedback on design and architecture, and support deployment and release processes. • Create and maintain documentation for processes, procedures, and troubleshooting guides to ensure knowledge sharing within the team. • Assist in capacity planning activities to anticipate future needs and ensure that our infrastructure can handle growth. • Implement and adhere to security best practices to protect our systems and data.

🎯 Requirements

• Good understanding of Linux/Unix systems, networking, and cloud services (AWS, Azure, or Google Cloud). • Experience with scripting languages such as Python, Bash, or Ruby. • Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. • 5+ years of experience in site reliability engineering, system administration, or a similar role, with a proven track record of managing large-scale, high-availability systems. • Expertise in Linux/Unix systems, networking, and cloud services (AWS, Azure, or Google Cloud). • Proficiency in scripting languages (Python, Bash, Ruby) and programming languages (Go, Java, C++). • Advanced knowledge of monitoring and logging tools (Prometheus, Grafana, Splunk), configuration management (Ansible, Chef, Puppet), and CI/CD pipelines. • Strong analytical and problem-solving skills with the ability to diagnose and resolve complex issues efficiently. • Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders. • Demonstrated ability to lead and mentor a team, drive projects to completion, and manage cross-functional initiatives. • Relevant certifications such as AWS Certified DevOps Engineer, Google Cloud Professional DevOps Engineer, or similar. • In-depth understanding of containerization (Docker, Kubernetes) and infrastructure as code (Terraform, CloudFormation). • Experience with database management (SQL, NoSQL), load balancing, and distributed systems.

🏖️ Benefits

• Paid Time Off– Take the time you need to rest, recharge, and live your life. • Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. • Work From Home Reimbursement – Support a productive home office environment. • Private healthcare benefits - Comprehensive coverage for you and your family. • On-Demand Mental Health Support – Access to Headspace and other wellness tools. • Fitness Reimbursement & Cycle Program – Stay active, your way. • Critical Illness and Life Insurance Benefits • Paid Parental Leave - For both birthing and non-birthing parents. • Pension plan with employer contributions. • Online Learning Platforms – Fuel your professional development. • Competitive Salary & Bonuses – Your contributions are valued and rewarded.