Service Design Lead – AI-Enabled Operations

🔥 3 minutes ago

🇬🇧 United Kingdom – Remote

⏳ Contract/Temporary

🟠 Senior

🤖 AI Engineer

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 12%

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Greenpark

WebsiteLinkedInAll Job Openings

201 - 500 employees

📣 Marketing

☁️ SaaS

Marketing • Digital Marketing • SaaS

Greenpark is a leading digital content agency that specializes in creating needs-led content for omnichannel search and social media channels. The company partners with some of the world’s biggest brands, including Kimberly Clark, Campari Group, Unilever, and Sanofi, to build authentic and lasting connections with their audiences. Operating globally with offices in cities like São Paulo, London, Singapore, and Jakarta, Greenpark excels in leveraging SEO, generative AI, and digital marketing strategies to enhance brand performance and consumer engagement. Notable achievements include awards in search marketing and collaborations in the beauty, healthcare, and technology sectors.

📋 Description

• Lead the discovery phase of a content studio transformation from stakeholder interviews through an evidence-based case for change • Set the discovery approach, plan and priorities • Plan and run stakeholder interviews and workshops • Map current-state processes and identify pain points and opportunities for automation and AI • Define future-state workflows and the operating model, including roles, responsibilities and governance • Convert research, data and stakeholder input into insights, recommendations and priorities • Build the business case for AI adoption and a phased transition roadmap covering efficiency gains, sequencing, dependencies and risk • Produce client-ready discovery reports, process maps, roadmaps and presentations • Prototype or pilot new workflows, iterate on user feedback and support stakeholder adoption • Shape wider operational redesign and embed practical, responsible AI into the client’s operating model • Work exclusively within Greenpark’s pharmaceutical client team on their projects

🎯 Requirements

• 7+ years in business consultancy, creative/content organisation design or senior UX research, ideally in a client-facing or agency setting • Hands-on discovery experience: current-state mapping, pain-point and automation analysis, and future-state workflow design • Track record of evidence-based recommendations, phased roadmaps and business cases for transitioning business models • Experience defining and steering a new positioning for a business or service • Experience leading interviews and workshops at all levels • Solid understanding of AI and working knowledge of LLM assistants such as Claude, ChatGPT and Copilot, automation platforms, and AI features in productivity suites • Understanding of embedding AI into operating models, including process redesign, roles, governance and change management • Awareness of responsible AI and human-in-the-loop design • Strong facilitation and communication skills, translating between technical and non-technical audiences • Structured, analytical and change-oriented approach; comfortable with ambiguity early in discovery • Based in the UK • Alignment with Greenpark’s core values: ‘We Strive’, ‘Acting Together’ and ‘With Kindness’

🏖️ Benefits

• Fixed-term employment from 1 November 2026 to mid-January 2027 • Inclusive, respectful and collaborative workplace culture • Opportunity to work closely with a global pharmaceutical client and gain deep exposure to a global brand