Software Engineer, Customer Support I

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October 8

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GridGain

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SaaS • Finance • Telecommunications

GridGain is a Unified Real-Time Data Platform created by the original developers of Apache Ignite. It provides enterprises with a simplified and highly optimized data architecture that supports extreme speed, massive scale, and high availability for their data ecosystems. GridGain combines stream processing, a distributed in-memory data grid, and colocated compute to deliver data processing and analytics with ultra-low latencies. It is designed to seamlessly integrate both streaming data in-motion and historical data at-rest, enabling complex analytical and transactional workloads. The platform supports deployment across on-premises, public cloud, hybrid-cloud, and multi-cloud environments. GridGain is widely used in industries such as financial services, telecommunication, transportation, and logistics for real-time risk management, smart decisioning, and high-performance online transactional processing (OLTP), among other use cases.

51 - 200 employees

☁️ SaaS

💸 Finance

📡 Telecommunications

📋 Description

• Frontline Support as the initial point of technical contact for customer issues • Emphasizes rapid triage, clear communication, and adherence to support processes • Focuses on resolving known or complex issues, escalating when necessary • Maintains customer satisfaction by being responsive, accurate, and ensuring follow-through • Accountable for SLA adherence, customer communication, and smooth handoff for deep investigations • Proactively identifies issues and suggests improvements to existing processes • Plans and organizes tasks independently to meet interdependent goals

🎯 Requirements

• BS degree with 3+ years of experience, or MS degree with 1+ years of experience, or industry equivalent experience • Distributed Systems Development: Builds asynchronous distributed apps with JMM expertise • Application of Principles: Independently applies theories and concepts • Containerization & Orchestration: Understands Docker and Kubernetes basics • JVM Tuning: Skilled in tuning JVM GC and memory allocation • JVM Troubleshooting: Proficient in GC analysis and memory debugging • JVM Optimization: Experienced in heap management and thread dumps • CUSTOMER FOCUS: Anticipates internal and external customer needs and delivers on all customer commitments • Strong communication skills, able to effectively communicate with various levels of management through the Director level.

🏖️ Benefits

• Remote-first environment • Competitive salary and pre-IPO stock options • A broad selection of medical, dental and vision insurance plans • Optional HSA, FSA and dependent care reimbursement accounts • Company-paid life insurance • Generous holiday and vacation policy • Family leave programs for life events • 401(k) • Monthly stipend for cell phone and gym memberships • A great company culture with a strong emphasis on diversity, equity and inclusion