Customer Support Representative

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🔥 27 minutes ago

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Growe Talents

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

🎯 Recruiter

Consulting • Marketing • Recruitment

Growe Talents is a recruitment agency specializing in the iGaming sector, focused on matching ambitious professionals with roles that drive both personal career growth and business performance. Born from the expert recruitment team at Growe, the company connects talent with opportunities across functions such as software development, CRM, marketing, content, and risk, and emphasizes meaningful matches based on skills, values, and growth potential. Growe Talents also promotes global opportunities, performance-driven rewards, and benefits aimed at supporting candidates and clients in a fast-paced, innovative industry.

📋 Description

• Deliver high-quality customer support through live chat and email • Help customers with account verification, deposits, withdrawals, and platform navigation • Resolve day-to-day customer requests independently and involve relevant teams when needed • Create a positive customer experience through clear, helpful, and empathetic communication • Work in a fast-changing iGaming environment and quickly adapt to new processes and information • Identify customer needs and introduce relevant bonuses or offers when appropriate • Maintain strong service quality while meeting individual and team performance goals • Work 12-hour shifts, primarily on a 2/2 schedule, including approximately 3–4 night shifts per month

🎯 Requirements

• 1+ year of experience as a Customer Support Agent, Customer Support Representative, Customer Service Agent, or in a similar customer role, preferably within iGaming or another B2C industry • Experience supporting customers via live chat, email, or other digital channels • Upper-Intermediate English or higher, both written and spoken • Ability to quickly learn new tools, processes, and information • Experience with account verification, deposits, withdrawals, or similar customer requests will be a plus • Empathy and a calm approach when dealing with difficult situations • Clear and friendly communication • Strong problem-solving skills • Ability to handle several tasks and tools at the same time • Attention to detail and accuracy • Flexibility and ability to adapt to changes