GT Ecom
eCommerce • Retail • B2B
GT Ecom is a Netherlands-based company that specializes in the management of multiple online stores. With extensive experience and expertise, GT Ecom oversees the operations and logistics of various eCommerce enterprises, aiming to ensure smooth and efficient processes. The company is focused on redefining e-commerce for a greener and happier planet, offering a remote-first work culture and promoting growth and efficiency in eCommerce operations. GT Ecom is passionate about scaling and streamlining eCommerce efforts, driving growth and efficiency, and supporting ambitious partners in the dynamic eCommerce landscape.
11 - 50 employees
🛍️ eCommerce
đź›’ Retail
🤝 B2B
Customer Service Data Analyst
Job not on LinkedIn
September 19
🇳🇱 Netherlands – Remote
⏳ Contract/Temporary
🟢 Junior
🟡 Mid-level
📉 Data Analyst
🚫👨‍🎓 No degree required
GT Ecom
eCommerce • Retail • B2B
GT Ecom is a Netherlands-based company that specializes in the management of multiple online stores. With extensive experience and expertise, GT Ecom oversees the operations and logistics of various eCommerce enterprises, aiming to ensure smooth and efficient processes. The company is focused on redefining e-commerce for a greener and happier planet, offering a remote-first work culture and promoting growth and efficiency in eCommerce operations. GT Ecom is passionate about scaling and streamlining eCommerce efforts, driving growth and efficiency, and supporting ambitious partners in the dynamic eCommerce landscape.
11 - 50 employees
🛍️ eCommerce
đź›’ Retail
🤝 B2B
đź“‹ Description
• Analyze customer service data to identify trends and improvement areas. • Develop and maintain dashboards tracking KPIs (CSAT, NPS, FCR, etc.) via Looker Studio and Power BI. • Provide insights to improve service efficiency and quality. • Identify gaps in support processes and suggest data-driven solutions. • Support automation and AI-driven tools for customer interactions. • Present findings and recommendations to stakeholders. • Collaborate with Customer Service, Operations, and Technology teams to drive improvements. • Report to Data Engineer and partner with Operations and Technology; work closely with Customer Experience Director.
🎯 Requirements
• At least 2+ years of experience in data analysis (eCommerce or customer service preferred) • Worked in a similar role before • Proficient in Looker Studio, Power BI and Excel • Previous experience with CRM platforms (e.g., Gorgias) • Strong analytical and problem-solving skills • Must be able to commit at least 8 hours per day, 40 hours per week • Must use Hubstaff to track hours worked
🏖️ Benefits
• Freedom with Responsibility • Constant Improvement • Positivity by Default • Honesty & Transparency • Excellence Is the Baseline • Creativity Welcome Here
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