Director of Operations

🕒 September 22

🌾 North Dakota, Minnesota – Remote

🌾 North Dakota – Remote ❄️ Minnesota – Remote

💵 $100k - $190k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 0%

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GT Independence

WebsiteLinkedInAll Job Openings

501 - 1000 employees

☁️ SaaS

👥 HR Tech

👥 B2C

SaaS • HR Tech • B2C

GT Independence is a company that enables people to self-direct their long-term care by helping them hire in-home or community-based caregivers and managing the administrative details such as payroll, taxes, and timesheets. They provide a mobile app (the GT App) to let caregivers track hours, submit timesheets, and get employer approvals, and they work with state Medicare/Medicaid self-direction programs to support participants. GT Independence positions itself as a technology-enabled service provider that simplifies fiscal management and helps individuals remain in their homes and communities.

📋 Description

• Oversee management of all operational units throughout the Company to provide exceptional fiscal intermediary services to people receiving services through self-direction • Maintain operational standards • Formulate, implement, and communicate operational policies and procedures • Plan, execute, and implement strategic objectives supporting the Company’s overall Strategic Plan • Coordinate activities across operational unit lines; evaluate plans and recommend changes to senior management • Develop leadership and management skills within subordinates • Approve performance appraisals and wage increases • Develop metrics to measure operations performance • Participate in development of new services for recently acquired contracts • Participate in continuous improvement projects and lead customer service, payroll, and processing improvement efforts • Monitor workloads and reassign agencies and programs appropriately • Collaborate with directors and executives from other functional areas to optimize service delivery • Take corrective action in accordance with company policy, consulting human resources and compliance as appropriate • Identify opportunities to improve processes • Build and maintain relationships with Agencies • Promote adherence to and uphold the company’s mission and values • Perform other duties as assigned

🎯 Requirements

• Bachelor’s Degree in business, human services or related field or equivalent work experience • At least 5 years of experience relevant to the work performed • Knowledgebase in supervision, business management and leadership • Excellent written and oral communication skills • Extensive experience in working on complex projects with Critical thinking and problem solving • Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing • Ability to balance work pressure with time management skills • Ability to build positive relationships and communicate with people of diverse backgrounds and abilities • Experience in working, initiating and maintaining highly effective team • Competent in the use of Microsoft Office programs and the Internet • Knowledge of administrative procedures • Proficient in MS Excel • Planning & organizing • Bachelor’s or better in General Business or related field

🏖️ Benefits

• Work performed from a home office • Travel may be required

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