Director Analyst – Customer Fulfillment

🔥 22 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

🧐 Analyst

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

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Gartner

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1979

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Gartner is a global research and advisory firm providing expert analysis, bold ideas, and guidance to enterprise leaders and their teams. Gartner helps its clients succeed with mission-critical priorities by offering tailored services in client services, consulting, digital markets, executive advisory, finance, human resources, legal, marketing, products, research, sales, and technology. The company emphasizes its high-impact culture built on inclusivity and diversity, with a hybrid work model to foster global collaboration. Gartner also supports 40+ conferences and offers consulting strategies to optimize technology investments.

📋 Description

• Produce pragmatic and provocative insights for Gartner clients • Engage clients through in-person and virtual meetings, sales support visits, and Gartner conferences • Work with supply chain practitioners and Gartner analysts • Create innovative, thought-provoking, must-have insights content • Develop thought leadership, actionable approaches, and client recommendations • Analyze client barriers and needs, identify root causes, and drive strategy forward • Establish Insights positions across a team of analysts • Bring independent insights to Gartner leaders and influence research agendas • Research, analyze, and predict market trends and shifts • Provide actionable customer fulfillment advice to clients and prospects • Create and deliver presentation materials for Gartner events, conferences, and client briefings • Support BTI and Sales by providing market perspective and driving client engagement • Conduct timely, high-quality content peer reviews • Build credibility as an industry expert representing Gartner insights, methodology, and strategy • Participate in innovation, ideation, and research discussions • Identify research process improvements and develop new processes • Mentor and coach junior team members • Help clients engage regularly with Gartner insights and interactions

🎯 Requirements

• Bachelor's degree or equivalent experience; Graduate degree preferred • 10+ years of relevant experience in Supply Chain • Broad expertise in customer fulfillment, customer collaboration, customer experience, order to cash management and associated technologies • Understanding of end-to-end supply chain concepts: plan, source, make, deliver, return, and service • Senior-level understanding of customer-facing operations and technology • Ability to interact at all organizational levels on customer operations, supply chain and business issues • Executive presence and ability to establish credibility with executives and stakeholders • Strong organizational skills and ability to work under tight deadlines • Excellence in research and writing • Strong written and verbal proficiency, analytical and presentation skills • Proficiency in analyzing and synthesizing data and applying patterns and frameworks • Strong communication skills and ability to explain complex concepts concisely • Subject matter expertise and comfort presenting at large and small-scale speaking engagements • Strong business and financial acumen • Deep knowledge of the global and competitive landscape within customer fulfillment • Ability to work independently and collaborate across teams in a multicultural global team • Learning agility and ability to navigate highly matrixed environments • Ability to represent Gartner's research methodology and strategies effectively • Willingness and ability to travel up to 25% (where applicable)

🏖️ Benefits

• World-class benefits • Highly competitive compensation • Disproportionate rewards for top performers • Hybrid work environment with flexibility to work virtually when productive and meet colleagues in person • Professional growth opportunities • Inclusive workplace • Reasonable accommodations for qualified individuals with disabilities

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