Senior Principal Analyst, ServiceNow Contract Negotiations, Licensing

🔥 0 minutes ago

🌐 United Kingdom, Germany, +3 more countries – Remote

🇬🇧 United Kingdom – Remote 🇩🇪 Germany – Remote 🇮🇪 Ireland – Remote 🇳🇱 Netherlands – Remote 🇪🇸 Spain – Remote

⏰ Full Time

🟠 Senior

🔧 ServiceNow

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Gartner

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1979

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Gartner is a global research and advisory firm providing expert analysis, bold ideas, and guidance to enterprise leaders and their teams. Gartner helps its clients succeed with mission-critical priorities by offering tailored services in client services, consulting, digital markets, executive advisory, finance, human resources, legal, marketing, products, research, sales, and technology. The company emphasizes its high-impact culture built on inclusivity and diversity, with a hybrid work model to foster global collaboration. Gartner also supports 40+ conferences and offers consulting strategies to optimize technology investments.

📋 Description

• Create innovative, thought-provoking, and highly leveraged “must-have insights” content • Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to client needs • Analyze client barriers and needs to drive strategy forward • Establish Insights positions across a team of analysts • Bring independent insights to Gartner leaders and influence research agendas • Research, analyze, and predict market trends and shifts • Provide actionable advice to clients and prospects through virtual or face-to-face interactions • Create and deliver presentation materials for Gartner events, conferences, and client briefings • Provide sales support and serve as the voice of the market • Support Insights teams in creating content and driving client engagement • Conduct timely, high-quality content peer reviews • Represent Gartner insights, methodology, and strategy as an industry expert • Participate in innovation, ideation, and research discussions • Collaborate with peers in the Insights community and across teams • Identify research process improvements and develop new processes • Help clients engage regularly with Gartner insights and interactions • Develop and publish high-impact insights on software pricing and contracting, especially ServiceNow • Research, analyze, and forecast trends in software, SaaS, and cloud licensing

🎯 Requirements

• Bachelor's degree or equivalent experience; graduate degree preferred • 8+ years of relevant field or industry experience • 5+ years of experience in SaaS/software contract negotiations, technology procurement, category management, vendor management, or software asset management • Experience must be within a buying organization, outsourcer, consulting firm, or reseller • Extensive, recent hands-on experience negotiating with ServiceNow within the last 12 months • Subject matter expertise in ServiceNow licensing, negotiation processes, software and cloud services market trends, global landscape, and reseller ecosystem • Experience with software license compliance risk assessment, management, and/or mitigation in a software audit context, particularly ServiceNow, desired • Experience with AWS, Google, Salesforce, SAP, Oracle, or Microsoft desired • Demonstrated executive presence and ability to establish credibility with executives and stakeholders • Strong organizational skills and ability to work under tight deadlines • Excellence in research and writing • Strong written and verbal proficiency, analytical, and presentation skills • Ability to engage clients and respond effectively to questions • Proficiency in analyzing and synthesizing data and applying patterns and frameworks • Strong communication skills and ability to explain complex concepts concisely • Subject matter expertise and comfort presenting at large- and small-scale speaking engagements • Strong business and financial acumen • Deep knowledge of the global and competitive landscape within the subject area • Ability to work independently and collaborate across teams in a multicultural global team • Learning agility and ability to navigate highly matrixed environments • Ability to represent Gartner's research methodology and strategies effectively at all levels • Willingness and ability to travel up to 25%, where applicable

🏖️ Benefits

• World-class benefits • Highly competitive compensation • Disproportionate rewards for top performers • Flexible and supportive hybrid work environment • Professional growth opportunities • Inclusive teams and multicultural global work environment • Reasonable accommodations for qualified individuals with disabilities