Client Services Associate, West Region

Job not on LinkedIn

Yesterday

Apply Now

Receive Emails with Similar Jobs

Guardant Health

WebsiteLinkedInAll Job Openings

Biotechnology • Healthcare Insurance • Pharmaceuticals

Guardant Health is a precision oncology company that specializes in using blood tests to revolutionize cancer care. Their innovative tests provide critical insights that help inform treatment decisions for patients across all stages of cancer. By leveraging advanced technology and data, Guardant Health aims to improve clinical outcomes and enhance the overall patient experience in the fight against cancer.

1001 - 5000 employees

Founded 2012

🧬 Biotechnology

⚕️ Healthcare Insurance

💊 Pharmaceuticals

📋 Description

• Serve as the primary point of contact for escalated or complex client inquiries, responding promptly and professionally via phone, email, and web. • Drive territory growth and retention by resolving cases with urgency, accuracy, and a high degree of customer satisfaction. • Maintain comprehensive and precise documentation of all communications, follow-up activities, and resolution steps in Salesforce and LIMS. • Ensure strict adherence to SOPs, quality standards, and compliance requirements while identifying opportunities to streamline processes. • Independently manage order workflows, proactively engaging with healthcare professionals to gather missing or critical information to ensure accurate order fulfillment. • Collaborate with Clinical Laboratory, Commercial, and Operations teams to troubleshoot issues and implement scalable solutions. • Manage the release, correction, and re-delivery of patient reports with a focus on timeliness and accuracy. • Leverage Salesforce and integrated systems to track, manage, and communicate case progress effectively.

🎯 Requirements

• Bachelor’s degree preferred; high school diploma or equivalent required, along with relevant experience. • 0-2+ years experience working with customers within biotech, life sciences, diagnostics, or healthcare sectors is highly preferred. • Proven proficiency using Salesforce.com and Microsoft Office Suite. • Excellent written and verbal communication skills. • Strong computer skills, preferably in a Mac environment. • Ability to multitask and manage multiple projects independently, demonstrating good judgment and self-discipline. • Experience working effectively in a collaborative team environment. • Flexibility regarding working hours based on operational needs.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities