Ambulatory Care Triage RN

🕒 July 2

🏈 Alabama – Remote

🏈 Alabama – Remote

💵 $30 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Guideway Care

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

Healthcare • SaaS • Artificial Intelligence

Guideway Care is a healthcare-focused enterprise that provides an evidence-based patient activation platform combining AI-driven orchestration and trained human Patient Activation Agents. Using its proprietary Motivational Patient Guidance (MPG) framework, Guideway guides patients through access, referrals, care transitions, and chronic disease management to improve adherence, reduce avoidable utilization, and boost satisfaction and financial outcomes for hospitals, health systems, payors/ACOs, FQHCs, and medical device providers. The company emphasizes measurable clinical and financial impact—fewer readmissions, higher appointment adherence, improved HCAHPS scores, and strong ROI—while addressing social determinants of health and operational barriers.

📋 Description

• Conduct comprehensive patient assessments and triage using evidence-based protocols and clinical guidelines. • Respond to patient concerns through inbound and outbound telephone calls and secure patient messaging platforms. • Assess symptoms, determine appropriate levels of care, and provide patient education and clinical guidance. • Escalate urgent or complex concerns to providers or appropriate care team members. • Coordinate care across providers, specialists, and healthcare teams to support positive patient outcomes. • Document assessments, recommendations, and communications accurately within electronic medical records (EMRs). • Assist with administrative clinical functions including FMLA, ADA, STD/LTD documentation and patient care coordination activities. • Support onboarding and training of new team members through shadowing, coaching, and reinforcement of best practices. • Collaborate with physicians, advanced practice providers, clinical staff, and practice administrators to ensure continuity of care. • Maintain compliance with organizational policies, HIPAA requirements, and clinical quality standards. • Perform other duties necessary to support our mission, values, and commitment to patient-centered care.

🎯 Requirements

• Active, unrestricted Registered Nurse license in a compact licensure state. • Minimum of 5 years of ambulatory care, outpatient clinic, primary care, specialty practice, women's health, or physician office nursing experience. • Prior RN triage experience in an ambulatory or outpatient setting strongly preferred. • Previous remote nursing or telephone triage experience preferred. • Strong clinical assessment, critical thinking, and decision-making abilities. • Excellent verbal and written communication skills with the ability to provide compassionate patient support remotely. • Experience utilizing electronic medical records such as Epic, Cerner, Greenway, Athenahealth, or similar systems. • Proficiency with Microsoft Office and other standard office technologies. • Ability to work independently while following established clinical protocols and workflows.

🏖️ Benefits

• Medical Insurance • Vision Insurance • Dental Insurance • Flexible Spending Account (FSA) • Company paid short- and long-term disability • Employee Assistance Program • Life Insurance • Accident insurance • Other voluntary benefit programs for employees and their eligible dependents • 401(k) retirement plan with a company match