Senior Patient Activation Specialist

🕒 July 14

🏈 Alabama – Remote

🏈 Alabama – Remote

💵 $15 - $25 / hour

⏰ Full Time

🟠 Senior

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Guideway Care

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

Healthcare • SaaS • Artificial Intelligence

Guideway Care is a healthcare-focused enterprise that provides an evidence-based patient activation platform combining AI-driven orchestration and trained human Patient Activation Agents. Using its proprietary Motivational Patient Guidance (MPG) framework, Guideway guides patients through access, referrals, care transitions, and chronic disease management to improve adherence, reduce avoidable utilization, and boost satisfaction and financial outcomes for hospitals, health systems, payors/ACOs, FQHCs, and medical device providers. The company emphasizes measurable clinical and financial impact—fewer readmissions, higher appointment adherence, improved HCAHPS scores, and strong ROI—while addressing social determinants of health and operational barriers.

📋 Description

• Handle complex patient interactions including escalations or high-priority cases. • Support new staff through feedback, mentoring, and quality assurance activities. • Oversee appointment scheduling, insurance verification, and patient follow-ups. • Collaborate with clinical and administrative teams to ensure seamless patient care coordination. • Contribute to improving workflows and performance metrics within the call center. • Manage multiple clients in a fast-paced environment. • Any other duties necessary to drive our values, fulfill our mission, and abide by our company values. • This role requires regular, reliable attendance during scheduled hours, as consistent presence is essential to performing the core duties of the position.

🎯 Requirements

• Advanced communication and customer service skills, with the ability to handle sensitive patient information compassionately. • Knowledge of medical terminology, healthcare procedures, and HIPAA compliance. • Strong multitasking and problem-solving abilities. • Managing multiple screens, systems, and calls efficiently. • Proficiency with call center and EHR systems (e.g., CxOne, Epic, Athena, ECW). • Team leadership or support experience. • Assisting with escalations, coaching team members, or monitoring call quality. • Analytical and organizational skills. • Maintaining patient records, tracking service metrics, and ensuring compliance. • Proficiency with technology. • Keyboarding, dual monitors, and audiovisual devices. • Empathy and patience under pressure. • Strong ethical judgment and confidentiality. • Adaptability to evolving healthcare technologies and telemedicine standards. • Positive team attitude and leadership presence.

🏖️ Benefits

• Medical Insurance • Vision Insurance • Dental Insurance • Flexible Spending Account (FSA) • Company paid short- and long-term disability • Employee Assistance Program • Life Insurance • Accident insurance • Other voluntary benefit programs for employees and their eligible dependents • 401(k) retirement plan with a company match