Product Manager – Servicing

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🕒 June 4

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Guild Mortgage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1960

💸 Finance

🏠 Real Estate

Finance • Real Estate

Guild Mortgage is a U. S. -based mortgage lender and loan servicer that provides a wide range of home financing products and services to consumers and business partners. The company offers purchase and refinance mortgages, including conventional, FHA, VA, USDA, jumbo, renovation, construction, reverse mortgages, HELOCs, and specialty programs and down-payment assistance. Guild Mortgage operates nationwide through local branches and loan officers, supports borrowers with servicing and online account management, and partners with builders, real estate agents, title agents, and correspondents.

📋 Description

• The Product Manager, Mortgage Servicing is accountable for the full product lifecycle of one of Guild's most complex and high-stakes domains — spanning the complete post-origination borrower journey. • Define and maintain a multi-horizon product roadmap for Mortgage Servicing, balancing regulatory requirements, operational efficiency, and borrower experience. • Translate enterprise business strategy into a prioritized, outcome-driven product roadmap. • Conduct ongoing market and borrower research to identify opportunities and validate assumptions before committing to solutions. • Lead discovery efforts across complex servicing workflows — including delinquency management, default resolution, forbearance, loss mitigation, payment processing, and customer communications. • Drive end-to-end initiative delivery in partnership with Engineering, Product Owners, Business Analysts, and Operations teams. • Own business case development, investment prioritization, and stakeholder alignment for all major servicing initiatives. • Champion evolving product practices within the servicing domain, supporting teammates in adopting modern, outcome-focused delivery approaches. • Define success metrics for every major initiative and maintain post-launch value tracking against business case commitments.

🎯 Requirements

• Bachelor's Degree directly related to the position or equivalent preferred • Bachelor's Degree in business, technology, or a related field required • Minimum seven years' experience in the Mortgage servicing industry, including direct exposure to default management, delinquency, loss mitigation, forbearance, foreclosure, or asset management processes • 5+ in a product management role, owning strategy, roadmap, discovery, and business outcomes for a complex product domain. • PMP or equivalent, Product management certification preferred (AIPMM, Pragmatic Institute, SAFe Product Management, or equivalent) • Excellent interpersonal communication skills required. • Analytical skills • Proven track record owning product strategy, roadmap, discovery, and business outcomes for a complex product domain. • Familiarity with modern product delivery practices including iterative development, backlog management, and incremental release strategies. • Strong working knowledge of GSE, CFPB, and state mortgage servicing compliance requirements • Experience working with core servicing platforms (e.g., MSP, Black Knight, or equivalent) and the ability to communicate credibly with both operations and technology teams • Demonstrated ability to manage product portfolios with competing regulatory, operational, and customer-facing priorities. • Personal experience navigating a transition from traditional, waterfall-heavy delivery to a more iterative, outcome-driven approach is strongly preferred. • Familiarity with AI-enabled product tools and processes.

🏖️ Benefits

• medical insurance • dental insurance • vision insurance • life insurance • AD&D insurance • long-term disability insurance • 401(k) with employer match