Onboarding Specialist

🕒 September 16

🇪🇺 Europe – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚀 Onboarding Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gymdesk

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

🤝 B2B

B2B • Fitness • Software

Gymdesk is a comprehensive gym management software designed specifically for fitness facilities, martial arts schools, yoga studios, and similar establishments. It offers a wide range of features including membership management, billing, attendance tracking, online booking, and marketing tools that help gym owners streamline their operations and enhance member experience. With a focus on customer support and continual software enhancements, Gymdesk aims to simplify the administrative burden of running a gym and promote business growth.

📋 Description

• Project manage onboarding for a full book of customers from signed to set up to self-sufficient • Coordinate data migration with the dedicated migration team • Assess customer setups and configure Gymdesk to match their operations • Train new customers and their staff on Gymdesk • Deliver an efficient, personal, and helpful launch experience • Provide customer feedback to the Product team • Identify friction early and manage escalations before they become churn risks • Work with the VP of Customer Success to build scalable onboarding systems and playbooks • Partner with 40 to 50 customers per month across phone, email, and video

🎯 Requirements

• 2 to 4 years of experience in onboarding, training, customer service, or project management • Very strong English speaking and writing skills • Clear, confident, and approachable communication on calls and in writing • Genuine motivation to help people succeed • Comfortable coordinating with cross-functional teams • Confidence in Microsoft Excel • Effective project management skills • Ability to manage dozens of customers simultaneously • Detail-oriented and organized • Comfortable using a CRM, Slack, and other remote-work tools • Energized by a fast-paced, evolving company • Fast learner able to become a product expert on new software • Candidates must be based in LATAM, EMEA, or APAC; US-based candidates are not considered

🏖️ Benefits

• Fully remote work • Full-time contractor schedule • Coverage needed for North American working hours (8am–4pm or 9am–5pm) • Global, fully remote team environment