Partner Experience Quality Analyst – PwD

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October 29

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Gympass

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Wellness • B2B • SaaS

Gympass is a comprehensive corporate wellness platform that connects employees with a variety of fitness, mindfulness, nutrition, and sleep resources through flexible and cost-effective subscription plans. Offering access to a vast network of gyms, studios, virtual personal trainers, and wellness apps, Gympass is designed to enhance employee wellbeing and improve productivity, retention, and healthcare cost outcomes for businesses. By enabling companies to provide holistic wellness options, Gympass fosters healthier workplace environments and supports employees in maintaining balanced lifestyles both at work and at home.

1001 - 5000 employees

Founded 2012

🧘 Wellness

🤝 B2B

☁️ SaaS

💰 $5.4M Venture Round on 2021-12

📋 Description

• Conduct comprehensive audits of partner profiles (e.g., photos, descriptions, amenities) to ensure compliance with platform standards and deliver a consistent user experience. • Identify and escalate partner content issues or discrepancies, ensuring prompt resolution and alignment with quality standards. • Occasionally interact with international stakeholders to ensure clear communication, foster cross-region collaboration, and strengthen intercultural partnerships. • Monitor key performance metrics, analyze trends, and proactively present insights to leadership, identifying top-performing regions and areas that need improvement. • Support and execute continuous improvement initiatives, optimizing processes across regions to ensure content quality and user reviews. • Develop and maintain tools such as CRM and other commercial management platforms to streamline operations and promote structured, efficient workflows. • Develop and implement controls, analytics, and reporting to improve team efficiency and scalability. • Demonstrate a strong continuous-improvement mindset and proactively contribute to creating scalable processes. • Live the mission: Inspire and empower others by genuinely caring for yourself and your colleagues. Put wellbeing at the center of work by creating a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and pursuing work–life balance.

🎯 Requirements

• Proven experience building business models and conducting sophisticated analyses. • Advanced English and fluent Portuguese (written and spoken), as the role involves working with global stakeholders. Fluency in other languages such as Spanish, Italian, German, or French is a strong plus. • Strong content auditing and review skills with a focus on accuracy, consistency, and quality assurance. • Ability to research, solve conceptual problems, mobilize resources, and deliver results independently in challenging situations. • A broad interest in learning new skills, exploring new projects, and contributing beyond core responsibilities. • Excellent grammar and verbal/written communication skills to convey information clearly and professionally among stakeholders and regions, and to work collaboratively and effectively with diverse teams across functions, backgrounds, and work styles. • Experience with Zendesk is a plus. • Genuine enthusiasm for contributing to and improving the Wellhub platform.

🏖️ Benefits

• WELLHUB: Free Gold+ plan with access to thousands of gyms and studios, digital fitness programs, and online resources for meditation, nutrition, mental health support, sleep routines, and more. You can also add up to three family members to your plan. • WELLZ: A unique, comprehensive resource for mental wellbeing. Wellz offers personalized journeys that combine weekly cognitive behavioral therapy sessions (52 per year) and on-demand content. • HEALTH & CARE: Health insurance, dental plan, and life insurance. • FLEXIBLE SCHEDULE: Flexibility isn’t limited to where we work — it also includes how and when we work. In partnership with your leaders, people set their schedules to align with different time zones, team needs, and personal routines. • FLEXIBLE WORK: With a work model that prioritizes flexibility, we offer hybrid and remote positions so you have the freedom to work the way that works best for you. The working model for this specific role can be discussed with the recruiter and leadership. When you join Wellhub, you can also use our home-office reimbursement to set up your home workspace. • PAID TIME OFF: Disconnecting and recharging is important. We offer vacation after six months of employment + 3 days off per year + 1 extra day off for each year at the company (up to 5 days total) + 1 day off during your birthday month. • PAID PARENTAL LEAVE: Welcoming a new family member is one of life’s most special moments. We want every employee to be truly present and enjoy that time with their family. We offer 100% paid parental leave to all new parents. Birth mothers are also entitled to extended leave (Empresa Cidadã) and a ramp-back period during which they can work part-time until they adjust to the new routine. • PROFESSIONAL DEVELOPMENT: Access global learning platforms, participate in interactive sessions, build your personalized development map, and explore our internal opportunities. We focus on continuous learning and feedback to support your journey toward both personal and professional success. • CULTURE: You’ll join a team of dedicated people who come together to push boundaries, support one another, and create lasting impact in corporate wellbeing. We win together, cultivating trust through transparent communication and a culture where every perspective matters.