VIP Account Manager

🕒 July 27

🌐 Poland, Ukraine – Remote

🇵🇱 Poland – Remote 🇺🇦 Ukraine – Remote

⏰ Full Time

🟢 Junior

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 32%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gypsy Collective

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🎯 Recruiter

🏪 Marketplace

📣 Marketing

Recruitment • Marketplace • Marketing

Gypsy Collective is a roaming talent and partnerships collective that connects independent digital and performance-focused talent with brands and companies across 20+ markets. They position themselves as a performance-first partner that builds digital teams, facilitates brand partnerships, and runs events to create real-world connections and market access. Born to close the gap between businesses and the people who scale them, Gypsy emphasizes speed, partnership, and outcomes over volume, and has operated consistently for five years.

📋 Description

• Manage an assigned portfolio of VIP players • Build and maintain strong, long-term relationships with high-value clients • Provide personalized communication based on player preferences • Ensure a high level of player satisfaction and engagement • Communicate with, reactivate, and retain active and dormant VIP players via LiveChat, email, Telegram, WhatsApp, and phone calls • Provide personalized support, assistance, bonus offers, and consultations for high-value clients • Offer personalized bonuses and reload promotions within the approved VIP matrix • Analyze player activity, including deposits, bets, win/loss, frequency, and average bet size • Handle big wins and big losses professionally and with a client-oriented approach • Collaborate with support, loyalty, anti-fraud, and payments teams to resolve VIP requests promptly • Identify signs of risky or problematic player behavior • Escalate relevant cases when necessary • Follow Responsible Gaming and compliance guidelines

🎯 Requirements

• 1+ years of experience as a VIP Manager, VIP Support, or Customer Retention Specialist in iGaming, betting, or crypto • Proven one-on-one communication experience with VIP clients via chat or messengers • Strong objection-handling and retention skills • Understanding of bonus mechanics and ability to use bonuses effectively for client retention and increased activity • Proficiency with Telegram, WhatsApp, LiveChat, and CRM systems • Basic understanding of Deposit, GGR, LTV, Retention, and Hold metrics • Strong written and verbal communication skills • English level B2+ required • Fluent in Ukrainian • Availability for a 5/2 schedule with 9-hour shifts

🏖️ Benefits

• Flexible payment options • Tax assistance included; the employer handles part of taxes and provides guidance on the local setup • Bonuses for holidays, birthdays, work milestones and more • Courses and certifications covered • Career growth opportunities • Benefit cafeteria including sports, language courses, therapy sessions, and more • Team-building events • Industry conferences • New laptops and essential peripherals, including monitors and headphones