Senior QA Analyst – CRM

🕒 September 21

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $73.4k - $110.1k / year

⏰ Full Time

🟠 Senior

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company that provides in-person and online tax filing, tax professionals, small business bookkeeping and payroll, and related financial products such as refund advances and prepaid cards. Founded in 1955, it operates retail tax offices, franchises, and digital platforms to serve consumers and small businesses with tax, accounting, and financial solutions.

📋 Description

• Perform end-to-end quality assurance reviews for CRM campaigns, including email, customer journeys, triggered communications, and promotional campaigns • Validate campaign builds within Salesforce Marketing Cloud (SFMC), Adobe Journey Optimizer (AJO), and related marketing technology platforms • Review email content, layouts, links, personalization, dynamic content, targeting requirements, and customer experiences • Partner with CRM Operations to ensure campaign requirements are implemented correctly and align with approved business specifications • Collaborate with Email Design Leads to validate design fidelity across templates, modules, devices, browsers, and email clients • Work with Copywriting to ensure content is accurate, approved, grammatically correct, properly formatted, and brand compliant • Validate audience targeting and campaign requirements with Data Management teams • Test customer journeys, triggered communications, decision logic, and deployment workflows • Verify tracking parameters, reporting requirements, suppression logic, and campaign configurations before launch • Identify, document, prioritize, and communicate defects, risks, and quality concerns • Support user acceptance testing (UAT) and production readiness reviews • Maintain QA documentation, testing procedures, defect logs, and quality standards • Participate in campaign launch reviews and post-launch validation • Collaborate with GTM, Technology, and Analytics teams to resolve production issues and improve quality processes • Identify opportunities to enhance testing efficiency, quality controls, and campaign execution processes • Stay current on CRM platform functionality, email marketing best practices, and QA methodologies

🎯 Requirements

• Bachelor's degree in Marketing, Business, Information Systems, Communications, Computer Science, or a related field • 5+ years of experience in quality assurance, marketing operations, CRM execution, digital marketing, or related disciplines • Experience testing email campaigns, customer journeys, marketing automation workflows, or CRM communications • Familiarity with Salesforce Marketing Cloud (SFMC), Adobe Journey Optimizer (AJO), or similar marketing automation platforms • Understanding of CRM campaign execution processes, customer lifecycle marketing, and email marketing best practices • Experience validating email rendering, personalization, dynamic content, links, audience targeting requirements, and campaign functionality • Strong attention to detail and ability to identify defects and maintain high quality standards in a fast-paced environment • Experience working cross-functionally with marketing, creative, copywriting, operations, data, and technology teams • Knowledge of QA methodologies, test planning, test cases, defect tracking, and root cause analysis • Experience with email testing and validation tools such as Litmus, Email on Acid, or similar solutions is a plus • Experience supporting high-volume, seasonal, or regulated marketing programs is a plus • QA, marketing technology, or CRM platform certifications are a plus

🏖️ Benefits

• Medical and prescription drug coverage for qualifying associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Competitive pay • Continuous learning and support for well-being

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