Senior Software Engineer – Microsoft Dynamics, Power Platform

🕒 October 16

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $101.2k - $161.9k / year

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company that provides in-person and online tax filing, tax professionals, small business bookkeeping and payroll, and related financial products such as refund advances and prepaid cards. Founded in 1955, it operates retail tax offices, franchises, and digital platforms to serve consumers and small businesses with tax, accounting, and financial solutions.

📋 Description

• Design, develop, configure, and support enterprise contact center solutions built on Microsoft Dynamics 365 Customer Service, Dynamics 365 Contact Center, Power Platform, Copilot, and related technologies • Design IVA conversation flows for customer self-service • Configure IVR routing logic and call-handling capabilities • Build Power Automate workflows supporting case management processes • Create Dataverse extensions, plugins, and custom APIs • Configure Dynamics 365 Contact Center routing and queue management • Develop integrations with enterprise systems through Azure services • Design Copilot experiences and prompt orchestration strategies • Review pull requests and mentor engineering team members • Create technical specifications, solution diagrams, and integration designs • Participate in Agile ceremonies including sprint planning and backlog refinement • Support production incidents and troubleshoot platform issues • Collaborate with business partners to gather requirements and define solutions • Analyze contact center performance metrics and identify optimization opportunities • Work with architects to improve scalability, security, and maintainability

🎯 Requirements

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience • 5 years minimum related work experience • 3+ years implementing Microsoft Dynamics or Power Platform solutions • Experience with Power Platform • Experience with Power Automate • Experience with C# • Experience with .Net • Experience with REST APIs • Experience with JavaScript/TypeScript • Experience with JSON • Experience supporting production business-critical applications • Experience troubleshooting application defects and production incidents • Dynamics Customer Service or Dynamics Contact Center experience preferred • AI-Assisted Development Tools preferred • IVA & IVR experience preferred

🏖️ Benefits

• Medical and prescription drug coverage for associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Competitive pay • Comprehensive benefits • Support for life both in and outside of work • Continuous learning • Incentive compensation or short-term incentive plans may provide additional earnings