Customer Success Analyst

November 5

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H1

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Healthcare Insurance • Artificial Intelligence • Biotechnology

H1 is a global healthcare intelligence company that connects life sciences, payors, providers, and patients to AI-enabled data analytics and groundbreaking research to advance medicine. It provides enterprise solutions like HCP Universe, Trial Landscape, and Precise, helping healthcare professionals to access accurate and comprehensive data for clinical trials, scientific research, and medical affairs. H1 empowers medical missions and humanitarian work through H1 Connect and enhances diversity and inclusion in clinical trials by providing insights to improve patient diversity and site performance. The company plays a key role in enabling access to healthcare information and evidence-based medicine globally.

201 - 500 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

🧬 Biotechnology

📋 Description

• Onboard, train, and manage a broad portfolio of low-ARR accounts across Medical and Clinical product lines • Support Customer Success team through user training, usage metrics and trend analysis, and the creation of standard client materials • Serve as a trusted partner to clients—proactively identifying opportunities to deliver value and ensuring successful adoption of H1 solutions • Collaborate closely with the Customer Success team, as well as Product, Sales, and other cross-functional partners, to represent client needs and influence product evolution • Build strong, long-term relationships with clients by guiding them through onboarding, implementation, and account growth • Define client-specific success criteria, goals, and KPIs, and support clients in achieving measurable outcomes • Prepare monthly and quarterly client reports that highlight usage trends and key insights • Effectively prioritize across multiple accounts and projects, ensuring deadlines and commitments are consistently met

🎯 Requirements

• 1+ years of customer facing experience in the Life Sciences and/or Tech industry (Customer Success, Account Management, or Client Services role (healthcare or biopharma experience strongly preferred) • Strong communication and presentation skills; ability to engage with stakeholders and users across all levels of an organization • Proficient in G-Suite and Microsoft • Comfortable assisting with other projects and duties as assigned

🏖️ Benefits

• Full suite of health insurance options, in addition to generous paid time off • Pre-planned company-wide wellness holidays • Retirement options • Health & charitable donation stipends • Impactful Business Resource Groups • Flexible work hours & the opportunity to work from anywhere