IT Manager – Application Support

Job not on LinkedIn

November 14

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

💵 $120k - $140k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💻 IT Support

🦅 H1B Visa Sponsor

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HALO Branded Solutions

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B2B • Retail • Enterprise

HALO Branded Solutions is a company specializing in branded merchandise and promotional products to enhance brand engagement and recognition. They offer a variety of services including custom kitting, company stores, holiday gifting, and creating employee welcome kits. In addition, HALO provides solutions for employee recognition and incentives through tailored programs that align with company cultures. The company also focuses on creating brand ambassadors through company uniforms and branded apparel. HALO serves a wide range of industries by providing creative services, technology solutions, and logistics support to capture and maintain the attention of clients and employees. Their commitment to sustainability and impactful experiences is central to their operations.

1001 - 5000 employees

🤝 B2B

🛒 Retail

🏢 Enterprise

💰 Private Equity Round on 2016-01

📋 Description

• Develop and execute an application support strategy aligned with business goals • Ensure compliance with infrastructure and security standards • Provide strategic direction for improving system functionality and user satisfaction • Participate in application implementation and enhancement projects • Stay current on technologies and best practices for reliability, scalability, and security • Lead, mentor, and develop cloud and application support engineers • Foster a collaborative, high-performance team culture • Partner with IT and business leaders to design scalable cloud infrastructure solutions • Optimize cloud resource utilization and control costs • Monitor and report on infrastructure performance and availability • Develop SLAs and performance metrics for IT services • Identify opportunities for operational improvement and technology consolidation • Implement and enforce cloud security best practices • Ensure compliance with all relevant regulations and company policies • Establish monitoring and alerting systems for proactive issue resolution • Manage relationships with cloud service providers and technology vendors • Oversee the lifecycle of application support incidents from report to resolution • Conduct training and knowledge-sharing sessions for the team

🎯 Requirements

• 7+ years of IT leadership experience with hands-on cloud infrastructure and support • Bachelor’s degree in Information Technology or a related field • Highly organized, detail-oriented, and able to manage multiple priorities • Effective presentation skills across stakeholder groups • Excellent analytical, critical thinking, and problem-solving skills • Strong technical aptitude and commitment to continuous learning • Strong collaboration, communication, and negotiation skills • Strong people management teams onsite and off shore highly desired

🏖️ Benefits

• nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance • additional Voluntary Benefits • 401(k) Retirement Savings Plan • Health Savings Accounts (HSA) • Flexible Spending Accounts (FSA)