Customer Service Advisor, Remote

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October 29

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Handicall

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B2B • Enterprise • Social Impact

Handicall is a French inclusive contact center and outsourcing provider specializing in customer relationship management and business process outsourcing. The company operates multiple call centers located exclusively in France, focuses on omnichannel customer service, telephony, client acquisition, customer loyalty, payment and debt recovery, claims management, and KYC/compliance. Handicall is an adapted enterprise with a strong social responsibility focus, integrating people with disabilities into the workforce and promoting humane, local and sustainable outsourcing solutions.

201 - 500 employees

Founded 2004

🤝 B2B

🏢 Enterprise

🌍 Social Impact

📋 Description

• Handle customer contacts remotely • Implement the tools and procedures established by the company • Practice active listening • Collect and synthesize information • Organize, prioritize, and manage your activity based on call targets • Handle complex customer situations

🎯 Requirements

• Dynamic, motivated, and customer-oriented • Familiarity with computer systems and software • Good verbal communication and clear speech • Friendly and pleasant on the phone • Ability to remain calm and maintain perspective

🏖️ Benefits

• Supplementary health insurance (mutuelle) • Profit-sharing (intéressement) • Meal vouchers (tickets restaurant) • 75% reimbursement of public transportation • Company profit-sharing (participation)